Auto Customer Service Representative

Alacrity Solutions
Auto Customer Service Representative
Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit
The role of Auto Customer Service Representative
Serve as the liaison between the client and the auditing team. Within the auto auditing department the customer service representative will be the first notice of contact with document retrieval, claim building, and communications.
Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.)

• Provides thorough claim documentation for each auto claim.
• Assists auto auditors, management, and administrative team with numerous tasks including data entry, claim pulls, incoming calls, outgoing calls, etc.

• Support Customer Service Needs on Auto Claims.
• Provide Accurate Data Entry into Claim System.
• Manage Outbound/Incoming Calls in a Timely Manner.
• Meet Team/Personal Qualitative and Qualitative Targets.
• Previous experience in a customer support role.
• Strong phone and verbal communication skills along with active listening.
• Ability to multitask, set priorities, and manage time effectively.
• Knowledge of Microsoft Office i.e., Word, Outlook, Excel.
• Ability to type a minimum of 50 words per minute.
• High school degree.

• N/A

• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk and use hands to handle or feel.
• Ability to read, analyze, and interpret financial reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. 

• $14.00 per hour

• In Office (Conyers, GA)
• Full-Time (M-F, 8:30 am-5:00 pm)

• None

• Benefits Package including: Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
• HSA