Head Concierge (H/F)

Michel Reybier Hospitality includes around a dozen luxury properties in Switzerland and France. In the world-renowned resort of Zermatt, the hotel portfolio comprises the traditional Mont Cervin Palace 5*S, the trendy new Schweizerhof 4*S, and the historic Monte Rosa 4*.e Rosa 4*.

We want to be the best in Zermatt…

As a member of The Leading Hotels of the World, the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo, “doing good for our guests” and “Hospitality by Heart,” is something we live every day as a team. Become part of it!

We are looking for a Head Concierge to complete our team.

• Ensure the daily implementation of Concierge service standards and protocols.
• Oversee guest reception from arrival to departure and manage complex - Concierge requests.
• Supervise Concierge operations, including reservations, billing, and cash handling.
• Manage all types of guest reservations and services (restaurants, transportation, activities, medical appointments, etc.).
• Build strong guest relationships, handle complaints professionally, and ensure high guest satisfaction.
• Lead and coordinate the Concierge and Bell Staff teams in collaboration with the - Assistant Head Concierge.
• Organize daily operations, allocate tasks, and optimize staffing levels.
• Monitor departmental performance indicators and contribute to service quality improvements.
• Promote hotel services, develop guest loyalty, and drive revenue through cross-selling.
• Ensure compliance with health, safety, and quality standards.

• The opportunity to rent accommodation in one of our staff houses, centrally located in Zermatt or Täsch

• Employee, Family & Friends room rates and other benefits (for example, in the numerous restaurants of the MRH-Zermatt SA hotels)

• A fitness room is available to our employees, as well as a wide range of sports activities in Zermatt

• Access to our pool area during designated staff swimming times

• Through a development program, doors are open to various courses, for example with the company Ritzy

• Discounts on season or annual mountain railway passes with the Zermatt resident card

• For employees who do not wish or are unable to work both the winter and summer seasons in Zermatt, we provide support—together with our partner hotels—in finding a complementary position

• Minimum 3–5 years of experience in a Luxury Concierge department within a 5-star / Palace hotel, ideally in a premium mountain resort.
• Proven experience in a seasonal environment with high activity levels and operational peak periods.
• Strong experience in team leadership, operational planning, and guest relations excellence.
• Demonstrated ability to handle VIP and high-profile guests with absolute discretion and attention to detail.
• BA in Hospitality or equivalent apprenticeship; further education or certifications in Guest Service is a plus.
• Fluent in English (oral and written); German fluency preferred. Other European languages are a plus.
• Excellent interpersonal skills and professional manners.
• Absolute discretion and strict respect for guest confidentiality.
• Well-groomed appearance and strong organizational skills.
• Extensive local knowledge.
• Membership in Les Clefs d'Or is a plus.
• Solid IT / computer skills.
• Valid driving license.