Service Manager

Custom Truck Equipment is looking for an experienced Service Manager

At North American Truck & Trailer, we pride ourselves on our energetic atmosphere. By joining our team, you can experience a rewarding career with a leader in the truck industry. We are always looking for great candidates to join our team.

~Summary:
Responsible for running an efficient and profitable service department. S/he will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
• Forecast goals and objectives for the department and strive to meet them.
• Working with all departments in harmony.
• Prepare and administer an annual operating budget for the service department.
• Attend managers' meetings as requested.
• Understand, keep abreast of and comply with federal, state and local regulations that affect hazardous waste disposal, OSHA right-to-know, etc.
• Hire, train, motivate, counsel, and monitor the performance of all service department staff.
• Direct and schedule the activities of all department employees.
• Provide technical assistance to employees as needed.
• Conduct meetings with department employees to discuss activities and problems of mutual interest.
• Monitor Technicians' payroll records.
• Conduct monthly safety meetings.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serve as a liaison with factory representatives.
• Greet all customers promptly and give fair estimates on costs and time required for repairs and maintenance.
• Handle all customer complaints.
• Break down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances.
• Quality-check completed jobs.
• Keep abreast of new equipment and tools available and recommend purchases.
• Ensure that the work areas and customer waiting areas are kept clean.
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