Front Desk Patient Coordinator

Job Summary
We are seeking a dedicated and organized Front Desk Patient Coordinator to join our healthcare team. This role is vital in ensuring smooth clinic operations, providing exceptional patient service, and supporting medical administrative functions. The ideal candidate will have experience with EMR systems, medical billing, and excellent communication skills to serve as the first point of contact for patients and healthcare providers alike.

Duties

• Greet patients warmly and manage patient check-in and check-out processes efficiently
• Schedule appointments using EMR system
• Verify insurance coverage and perform insurance verification procedures
• Collect payments and handle medical collections with accuracy and professionalism
• Manage patient records, including filing, documentation review, and updating electronic health records
• Help ensuring accurate documentation for billing purposes
• Answer multi-line phone systems with professional phone etiquette and provide excellent customer service
• Maintain confidentiality in compliance with HIPAA regulations and health information management standards
• Support clinic staff with administrative tasks such as filing, data entry (10 key typing), and office management duties
• Coordinate care plans and assist with documentation review to ensure completeness and accuracy

Requirements

• Proven experience in a medical office setting, preferably in dental or clinical environments
• Knowledge of medical terminology, CPT coding, and medical billing procedures
• Experience with insurance verification processes and Medicare/Medicaid guidelines
• Strong computer skills for office management software
• Excellent communication skills with professional phone etiquette; bilingual abilities are a plus
• Ability to handle sensitive patient information in compliance with HIPAA regulations
• Previous experience in front desk or administrative support roles within healthcare settings is preferred
• Strong organizational skills with attention to detail in documentation review and record keeping
• Ability to work efficiently in a fast-paced environment while maintaining a friendly demeanor

This position offers an opportunity to be an integral part of a compassionate healthcare team dedicated to providing quality patient care.

Job Type: Full-time

Pay: $ $14.00 per hour

Expected hours: 40 per week

Benefits:

• Bereavement leave
• Employee discount
• On-the-job training
• Paid time off
• Uniform allowance
• Vision insurance

Work Location: In person