Cage Supervisor Full Time

Title: Cage Supervisor Full Time

Requisition ID#: 1734

Location:

Oxford, ME, US, 04270

Property: Oxford Casino

• Hotel & Event Center

Pay Range:
Oxford Casino Hotel, located in Oxford, Maine, is indeed part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options for our visitors, including 23 table games and over 900 of the latest and most popular slot machines. The property also features 2 restaurants, the Ox Pub, and the Oxford Express, and a 107-room hotel which includes 6 well-appointed suites.

The core values of the casino—safety, cleanliness, compliance, and friendliness— reflect the commitment to creating a positive experience for our team members and guests. With these guiding principles, Oxford Casino Hotel aims to continue learning, growing, and improving. It is our hope that you will become the newest member of our team.

*Job Description
JOB TITLE:
Shift Supervisor
DEPARTMENT:
Guest Service Center
REPORTS TO:
Guest Service Center Shift Manager
FLSA STATUS: Non-Exempt
JOB SUMMARY:
Is responsible for leading and supervising Cage Cashiers and Vault Cashiers in the effective and efficient operation of Cage, Sportsbook and Reward's Club operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES *

• Provides outstanding guest service to all internal and external guests in accordance with department guest service standards.
• Maintains the viability and integrity of the department by ensuring that all team members comply with all department, company, state and federal policies and procedures.
• Provides training and professional career development of Cage Cashiers and Vault Cashiers.
• Performs administrative duties by way of accurate data entry, completing all department file documentation accurately and efficiently, and communicating concerns with management and other departments.
• Through a positive example, actively promotes an environment conducive to high quality guest service, including the handling of guest disputes, speaking clearly and persuasively when handling both positive and challenging situations.
• Investigates, resolves, reports and takes appropriate corrective action on discrepancies and variances discovered in the operation of the department, including cash overages/shortages, team member conflict, attendance, and other documented concerns.
• Demonstrate the ability to perform all functions of the Cage Cashier and Vault Cashier positions in an exceptional manner always leading by example.
• Verifies the casino