ServiceNow Platform Administrator

Job Description
We are looking for a seasoned ServiceNow Platform Administrator with deep expertise in managing enterprise-scale ServiceNow environments. This role involves platform governance, operations management, upgrades, and stakeholder collaboration to ensure optimal performance and alignment with business objectives. The ideal candidate will be CSA certified, experienced in best practices, and capable of working in a global support model with shift flexibility.

Responsibilities

• Platform Administration & Governance: Manage multiple ServiceNow instances (Production, Non-Production, Development) ensuring stability and compliance. Perform instance cloning, patching, upgrades, and maintain version alignment across environments. Implement platform best practices for performance, scalability, and security.
• Stakeholder Collaboration & Operations Management: Act as a primary liaison between IT teams, business stakeholders, and ServiceNow developers. Gather requirements, provide technical guidance, and ensure smooth delivery of platform enhancements. Manage day-to-day operations, including monitoring, troubleshooting, and incident resolution.
• ServiceNow Development & Configuration Support: Assist development teams with customizations, scripting, and configuration. Maintain core platform tables, data integrity, and schema changes.
• Integrations & Automation: Configure and maintain integrations with third-party systems using REST, SOAP, and MID Servers. Implement automation workflows and orchestration for operational efficiency.
• Upgrades & Continuous Improvement: Plan and execute ServiceNow upgrades with minimal disruption to business operations. Conduct impact analysis, regression testing, and post-upgrade validation.
• Compliance & Security: Ensure adherence to ITIL processes, governance standards, and security compliance. Manage access controls, roles, and permissions across instances.
• Documentation & Knowledge Management: Maintain comprehensive documentation for platform configurations, integrations, and operational procedures. Provide training and guidance to internal teams on platform best practices.

Qualifications
Required Qualifications:

• 6+ years of hands-on experience in ServiceNow platform administration for large-scale enterprise implementations.
• ServiceNow Certified System Administrator (CSA) – mandatory.
• Strong expertise in instance management, cloning, patching, and upgrades.
• Core platform tables and data management.
• Integration design and troubleshooting (REST, SOAP, APIs).
• Proven experience in stakeholder collaboration and operations management.
• Familiarity with ITIL processes and enterprise governance standards.
• Ability to work in shifts if required for global support.
• Excellent communication and documentation skills.

Preferred Qualifications:

• Advanced ServiceNow certifications (Implementation Specialist, ITOM, ITSM).
• Experience with CMDB, Discovery, Orchestration, and Performance Analytics.
• Knowledge of high availability, disaster recovery, and performance tuning strategies.
• Exposure to Agile methodologies and DevOps practices.

About Us
At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.

About The Team
We believe that freedom of movement drives human progress. Ford Information Technology (IT) is shaping the future of mobility by redefining the transportation landscape, enhancing the customer experience and improving people's lives. Join the Ford family as we change the way the world moves.