Field Service Manager

We're hiring a Field Services Manager (Retail Domain)

Join Galent and help us deliver high-impact technology solutions that shape the future of digital transformation

Job Title: Field Services - Manager

Location: Chesapeake, VA

Contract

Top Skills:

1. Proven experience in IT field services or retail store support.

2. Experience managing field service teams or contractors.

3. Ability to work in a fast-paced, multi-location environment.

Job Description:

The Store Field Services Lead is responsible for overseeing the delivery of IT and operational support services across retail store locations. This role ensures that store systems, hardware, and applications are functioning optimally, while coordinating field service teams to provide timely resolution of incidents and proactive maintenance.

Job Responsibilities:

• Leadership & Coordination

o Lead and manage field service technicians supporting retail store operations.

o Act as the primary point of contact for escalations from store teams.

o Coordinate with IT, facilities, and vendor partners to resolve complex issues.

• Operational Support

o Oversee installation, configuration, and maintenance of store IT systems (POS, networking, printers, kiosks, etc.).

o Ensure timely response to incidents, service requests, and preventive maintenance tasks.

o Monitor service performance against SLAs and KPIs.

• Process & Continuous Improvement

o Develop and enforce standard operating procedures for field services.

o Identify recurring issues and drive root cause analysis to reduce downtime.

o Implement automation and best practices to improve efficiency.

• Stakeholder Engagement

o Collaborate with store managers, regional operations, and corporate IT teams.

o Provide regular updates on service performance and improvement initiatives.

o Support rollout of new technologies and store upgrades.

Why Galent

Galent is a digital engineering firm that brings AI-driven innovation to enterprise IT. We're proud of our diverse and inclusive team culture where bold ideas drive transformation.

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