On-Demand Courier Dispatcher

On-Demand Courier Dispatcher

On-site | Ashburn, VA | Full-time | Monday - Friday Schedule

At Excel Courier, we specialize in high-touch, time-critical transportation serving critical infrastructure industries—including healthcare and life science, financial systems, construction, education, government, cybersecurity, and telecommunications. Our work matters because we move lives forward one delivery at a time.

We are guided by our core values: Service. Accountability. Quality. Teamwork.

About the Role

Our dispatchers support independent contractor drivers in one of the most fast-paced, detail-driven environments in logistics: on-demand medical and time-critical courier operations. This work requires immediacy, precision, regulatory awareness, and exceptional customer focus.

Successful dispatchers at Excel are:

• Fast and decisive, coordinating urgent deliveries in real time
• Flexible and adaptive, thriving amid shifting priorities and last-minute requests
• Technologically strong, navigating multiple systems and mobile platforms simultaneously
• Detail-oriented communicators, ensuring complete clarity with drivers and clients
• Calm under pressure, especially when stakes are high for clients and patients

What Makes Dispatching at Excel Unique

Unlike scheduled or route-based dispatching, on-demand courier dispatching requires:

Immediacy & Flexibility

• Connect the right courier to the right job within minutes .
• Adjust routes, timelines, and resources on the fly to support urgent client needs.

Scalability

• Manage fluctuating volumes and dynamically shift resources to meet demand across the Washington, D.C., Baltimore, Richmond, and South-Central Pennsylvania regions.

Technology Integration

• Utilize industry-specific platforms and mobile applications for transparency, efficiency, routing, and chain-of-custody tracking.

Regulatory & Compliance Focus (Healthcare / Life Science)

• Ensure compliance with strict handling protocols for pharmaceuticals, medical specimens, temperature-controlled items, and HIPAA-protected materials.
• Maintain secure chain of custody and detailed documentation from pickup to delivery.

Specialized Communication

• Provide clear, consistent instructions to drivers regarding regulations, client expectations, and delivery requirements.

These expectations require a higher level of accuracy, judgment, and accountability than traditional dispatch or scheduling roles.

Required Experience & Qualifications

• Minimum 1 year of dispatching experience specifically in on-demand courier operations (required).
• Strong working knowledge of the Washington, D.C. metro area, plus Baltimore, Richmond, and South-Central Pennsylvania.
• Ability to read maps, evaluate routes, and think ahead to prevent delays.
• Comfort with fast-paced, high-pressure environments and constant problem-solving.
• Strong communication skills and ability to coach and direct independent contractors.
  
• This role is 100% on-site in our Ashburn office.

Schedule & Training

• Regular Schedule: Monday - Friday