Customer Service Representative

Pries Enterprises is looking for a customer service representative to join our team in Independence. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Organize orders and prioritize requests
• Quote new orders or production runs and facilitate price communication.
• Coordinate product returns and customer complaints with quality department
• Follow order status from PO through delivery
• Set up ship dates; use order volume to help minimize shipping expenses by coordinating loads, and multiple customers per load.
• Navigate Epics, Quote module, order entry, status, customer data and parts
• Basic understanding of drawings and Pries die prints.
• Professional communication via phone and email

Requirements:

• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with ERP systems

Pries Enterprises is a family owned aluminum extrusion company located in Independence, IA, celebrating its 50th year this year 
This position is 7:30am-4pm Monday-Friday. Some over time may be required based on fluctuating production or work load. This is a salary based position, pay varying based on experience with a minimum of $20.00 per hour. 
Pries offers full benefits of Health, dental, vision, long and short term disability, life insurance, 401k matching, monthly bonuses and vacation time. We offer a team based atmosphere striving for constant continuous improvement. If you have any further questions on the position, please feel free to email us at (email protected) or call our office at