Business Operations Manager

The Business Operations Manager is responsible for the overall operational and financial performance of our Brookfield dental laboratory. This role leads day-to-day operations, assist leaders with P&L performance, and drives continuous improvement while building a high-performing, engaged team.

This is a hands-on leadership role ideal for someone who thrives in a manufacturing or production environment, is comfortable with data and financial accountability, and values both results and culture.

Operations & Financial Management

• Partner with Lab President to manage the lab's P&L and EBITDA performance
• Participate in daily financial and performance calls with corporate leadership
• Monitor labor, expenses, productivity, and on-time delivery and backup payroll if needed
• Review operational and financial reports; drive corrective actions

Leadership & Team Development

• Lead, coach, and develop employees, including frontline leaders
• Ensure attendance, performance, and policy compliance
• Conduct coaching, performance feedback, and corrective actions
• Build a culture of accountability, engagement, and continuous improvement

Quality, Safety & Compliance

• Ensure consistent quality standards and service-level commitments
• Enforce SOPs, safety programs, and company policies
• Ensure compliance with OSHA and state workplace safety laws
• Maintain building security and customer compliance requirements

Process Improvement & Customer Focus

• Identify and implement operational improvements
• Partner with internal teams and customers to resolve issues
• Support continuous improvement initiatives across the lab

Requirements:

Required

• Bachelor's degree
• 5+ years of leadership experience
• Proven P&L management experience
• Manufacturing or production environment experience
• Strong operational, financial, and analytical skills
• High integrity, accountability, and professionalism

Preferred

• Dental lab, medical device, or healthcare manufacturing experience
• Multi-shift or complex operations leadership
• Lean / Continuous Improvement experience

• Strong communication and leadership skills
• Data-driven decision making
• Organization and time management
• Ability to thrive in a fast-paced environment
• Comfort leveraging technology and reporting tools