Partner Success Manager

Job title: Partner Success Manager

Reports to: VP, Partner Success

Department: Relationship Management

Location: Alpharetta, GA (Remote if not located in GA)

Grade: 18

About Priority: 

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

As a Partner Success Manager (PSM), you will focus on building long-term, strategic relationships with partners while driving growth, expansion, and innovation. You will be directly accountable for optimizing revenue, owning partner revenue targets, and proactively executing initiatives that increase partner contribution. By analyzing key performance indicators such as revenue trends, product adoption, and pipeline growth, you will lead data-driven strategic discussions. In this role, you will also collaborate cross-functionally with sales, marketing, product, and strategy teams to influence internal priorities and ensure alignment with partner goals.

Responsibilities: 

• Autonomously grow and maintain long-term relationships with key partners.

• Develop & execute partnership strategy that aligns with PPS goals and initiatives.

• Identify Partners' business needs and goals, both current and future. Collaborate with cross-functional teams (e.g. sales, finance, engineering, legal, etc.) to proactively identify and resolve roadblocks.

• Identify and aid in cross-selling opportunities across all PRTH products and services.

• Establish goals in line with key initiatives, analyze partner growth, and provide quarterly reports on impact of partnership.

• Steer actionable items and lead projects in support of partners' new business opportunities to meet revenue targets.

• Aid in contract and pricing (re) negotiations and understand larger strategic and financial impact to Priority.

Willingness to travel up to 25% for in-person meetings with key partners, including client engagements, industry events, trade shows, and company functions as needed. This will allow our Strategic