Extra Banquet Server

Job Description Summary

An Extra Banquet Server is responsible for delivering and serving food and beverage items to banquet guests in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service.

Job Description

Key Job Functions

• Maintain Pleasant personality and demeanor throughout the function
• Provide food service for banquet events in accordance with Hotel & Banquet standards
• Setup action stations, Cook (ie: simmer, brown, sauté, Serve patrons at action stations in accordance with head chef plate presentation and garnishes
• Setup banquet buffet displays both hot, and cold in allotted time
• Maintain food levels at those displays
• Engage guest(s) at banquets events in order to determine food allergies, preferences, and dietary needs. Report those needs and preferences to the proper Banquet captain(s)
• Proper coffee brewing and tea brewing techniques are expected of all banquet staff
• Server must be familiar with seating positions for plated events as well as proper serving techniques for proper food placement at guest tables during that synchronized service
• Completes all daily side duties, post function clean up, organization, and deep cleaning of affected work areas
• Report to all necessary pre shift, and post shift meetings with banquet leadership
• Report to banquet leadership for inspection of completed work responsibilities before leaving the hotel property

• Store all banquet & hotel equipment used in an orderly and clean fashion in accordance with banquet captain, banquet assistant manager, banquet manager, and banquet director's instruction

• Deliver Passionate & Engaging Service to our Guests

• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model:
  • Greet or welcome everyone, warmly with a smile
  • Use eye and ear contact and guest's name
  • Establish/anticipate needs
  • Solve and own all requests/complaints
  • Thank everyone
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Balance team and individual responsibilities
• Exhibit objectivity and openness to others' views
• Able to build morale and group commitments to goals and objectives
• Support everyone's efforts to succeed.

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Track record of delivering exceptional guest or client experience
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Strong communication skills
• Appropriate professional appearance and demeanor
• Understanding of basic room diagrams for station setups and seating charts for guests'
• Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group environments to customers, clients, and or employees of organizations that we serve.

Additional Job Information/Anticipated

Pay Range

Pay Range: $20.57 per hour. Pay rate outlined follows contract requirement.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings