Service Department Coordinator

Job Overview:

We are seeking an experienced and organized team coordination specialist to join our team. As the a main hub within the service department, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our office. The ideal candidate will have a background in customer service, with a strong focus on contract review and management. If you are a detail-oriented and highly organized individual who excels in a fast-paced environment, we encourage you to apply. Construction management is necessary for this role. Concepts of construction coordination and workflow will be required to have a fundamental understanding of operations.

Electrical installation practices and knowledge of materials used in the industry will provide vide an advantage in this role.

Responsibilities:

• Assist management and field technicians in a professional and friendly manner.
• Assist with Managing Field work flow, including generating and reviewing daily schedules, answering phone calls, responding to emails, and handling correspondence.

-Review contracts for scope of work and necessary requirements

-assist with estimating team to ensure estimates are prioritized and created in a timely fashion to ensure meeting deadlines.

-Assist with generating estimates as needed.

• Experience with Microsoft Excel is required. Systems are based around excel.
• Utilize computer systems to maintain accurate and up-to-date records, including appointments, database updating and billing information.
• Coordinate and schedule appointments, verify technicians have arrived at the sites.
• Perform various administrative tasks, such as filing, photocopying, and data entry.
• Maintain a clean and organized office environment, including restocking supplies and assist with other functions and roles within the organization maintain an organized office environment, including restocking supplies.
• Develop and implement efficient office procedures and systems to improve productivity and efficiency.
• Handle confidential and sensitive information with discretion and professionalism.
• Assist with office management duties, including ordering office supplies and managing inventory.

• Provide exceptional customer service by addressing concerns and resolving issues promptly and professionally.

• learning roles and responsibilities of teams and other organizations will be required.

-learning applicable materials and installation practices for common scopes of work will be required.

Requirements:

• High school diploma or equivalent required; administrative experience or a related field is highly preferred.
• Strong knowledge of customer service principles and practices.
• Experience in a receptionist role, with proficiency in front desk operations.
• Ability to learn and use computer systems, including Microsoft Office and scheduling software.

• Excellent time management skills and the ability to prioritize tasks.

• Organizational skills with the ability to multitask and manage multiple projects simultaneously.

• Strong communication and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information with discretion and professionalism.
• Physical ability to sit for extended periods and lift or move moderate weights.

-a valid driver's license with clean driving record is required.

Job Type: Full-time

Pay: $ $22.00 per hour

Work Location: In person