Shift Lead

Overview
Join our dynamic team as a Shift Lead and become the driving force behind delivering exceptional food service experiences In this role, you will oversee front-of-house operations, supervise FOH staff, and ensure that every guest receives top-notch hospitality. Your leadership will prioritize teamwork, uphold food safety standards, and maintain a lively, efficient environment. If you thrive in fast-paced settings and possess a passion for culinary excellence and customer satisfaction, this is the perfect opportunity to showcase your leadership skills and culinary expertise.

Responsibilities

• Lead and motivate team members during your shift to ensure smooth restaurant operations and outstanding customer service.
• Oversee opening daily side work and closing procedures in accordance with company policies.
• Manage POS systems such as TOAST for order processing, cash handling, and transaction accuracy.
• Understand Cash Flow and Cash Flow auditing. Includes counting drawers and making end-of-day deposits.
• Supervise food handling procedures, ensuring compliance with food safety regulations and sanitation standards.
• Train new staff members on food production techniques, customer service expectations, and operational procedures.
• Handle customer inquiries or complaints promptly to maintain high satisfaction levels while managing shift responsibilities efficiently.
• Monitor inventory levels and replenish stock as needed, communicating with back-of-house staff and assistant and general managers as needed.

Requirements

• Proven experience in quick service or fast food restaurants with strong knowledge of food preparation, cooking, and kitchen management.
• Demonstrated supervisory or team management experience.
• Familiarity with POS systems such as Aloha POS or Micros POS for order processing and cash handling.
• Knowledge of inventory control practices, food safety standards, and restaurant management principles.
• Excellent leadership skills with the ability to train staff effectively and foster a positive team environment.
• Strong organizational skills with experience in shift management, budgeting, and food production oversight.

Job Types: Full-time, Part-time

Pay: From $23.85 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount

Language:

• Spanish (Preferred)
• Mandarin (Preferred)

Shift availability:

• Night Shift (Preferred)

Work Location: In person