Assistant Club Manager

The Assistant Club Manager plays a critical role in supporting the daily operations of the Club and ensuring an exceptional member experience. This role requires strong leadership, attention to detail, effective communication, and a commitment to upholding the Club's high standards of service, hospitality, and operational excellence.
Pay Rate: $60,000 annual salary

Anticipated Schedule: Five days per week, Sunday close and flexible availability required.

Key Responsibilities:

Club Operations & Leadership

• Provide direct, hands-on oversight of daily Club operations across all departments, ensuring a seamless and elevated experience for members and guests.
• Lead by example with professionalism, integrity, and a strong service ethic; serve as the primary leader on duty, empowered to make high-level decisions, including staff suspensions when appropriate.
• Ensure all Club areas are clean, safe, and well-maintained; respond to facility and safety concerns with urgency.
• Act as first responder to all emergencies, managing situations with calm and confidence.

Communication & Policy Enforcement

• Foster open, respectful communication with members, staff, and leadership.
• Address member and staff concerns with discretion and thorough follow-up, including investigations and case documentation.
• Enforce Club and departmental policies while applying sound judgment in exceptional cases.

Departmental Oversight

• Oversee Member Services, Reception, Coat Check, and Gymnasium, including hiring, onboarding, scheduling, payroll, coaching, and performance management. As well as our outsourced partnerships (i.e. Athletico, Car Wash, dry cleaners, parking).
• Support all departments with daily operational needs, staffing, policy compliance, and service continuity—includes assistance with Trackman setup, racquet rentals, TV programming, etc.
• Manage schedules and provide coverage solutions to maintain consistent service standards.

Member Experience

• Act as a knowledgeable concierge across all Club amenities, responding to calls, service issues, and member needs with professionalism and follow-through.
• Proactively communicate updates, personalize the member experience, and consistently strive to exceed expectations.

Investigations & Reporting

• Manage conflict resolution and incident investigations, including surveillance review, documentation, and follow-up.
• Maintain confidentiality and professionalism in all investigative matters.
• Support Operations Management as needed with all member suspensions and reinstatements in accordance with Club policy.

Cleanliness & Safety

• Lead safety protocols and emergency response; conduct regular walkthroughs to monitor safety, cleanliness, and functionality.
• Proactively identify and resolve operational issues impacting the member experience.

Administrative & Operational Support

• Maintain essential operational supplies (e.g., first aid, AEDs) and support administrative functions such as payroll, scheduling, supply tracking, invoicing, and reporting.
• Ensure proficiency in all Club systems and software; manage reporting related to check-ins, parking, amenity use, and compliance.

Additional Responsibilities

• Perform other duties as assigned by the Club Operations Manager or senior leadership.
• This description is not all-inclusive and may evolve with Club needs.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequent lifting of items weighing up to 25 pounds.
• Exposure to various chemicals and fragrances used in spas, salons, locker rooms, housekeeping, laundry, and l areas.
• Regularly required to stoop, kneel, and crouch.
• Occasional use of a ladder for stock and inventory tasks.
• Must be CPR/AED certified or obtain certification within 3 months of hire (training provided by the Club).
• Required to be on-site five days a week. This is not a hybrid or remote job and position is based in Chicago, IL.

Qualifications

• Genuine passion for delivering exceptional service and working in the hospitality industry.
• Degree in Hospitality, Recreation Management, or a related field preferred.
• Experience in a luxury or upscale environment with a strong emphasis on high-touch service is highly desirable.
• Collaborative mindset with the ability to thrive in a dynamic, team-oriented environment.
• Strategic thinker with strong problem-solving skills and the ability to respond quickly and effectively to challenges.
• Skilled at managing multiple priorities, remaining composed under pressure, and performing in a fast-paced setting.
• Excellent organizational skills with strong written and verbal communication abilities. Must be proficient in English.
• Quick to learn new software systems; proficiency in Microsoft Office Suite is required.

Time Off & Retirement

• Paid Time Off
• 401(k) with company match up to 3%
• Value Sharing (Profit sharing)
• Holiday Bonus
• Paid Parental Leave

Health & Wellness:

• Comprehensive health, vision, and dental insurance
• HSA and FSA enrollment options
• Short- & Long-Term Disability options
• Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
• Long-Term Care options: Coverage up to 50% of annual income
• Accident and Critical Illness Insurance
• EAP (Employee Assistance Program)
• Pet Insurance through MetLife

Employee Perks:

• Free workout privileges
• Employee discounts in the Pro Shop, Spa & Salon services and in the Market
• Parking and transit benefits (pre-tax deduction)
• Access to Tickets at Work discounts
• Tuition reimbursement

Out of State Applicants:

• Please note that relocation expenses will not be covered or reimbursed for this position. Applicants are responsible for any costs incurred related to relocation.

Diversity, Inclusion, and Belonging Matters:

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