Assistant Manager

Retail Assistant Manager

REPORTS TO:General Manager

CLASSIFICATION: Non-Exempt, Full-Time

LOCATION: On-Site - Hamilton, MO

JOB SUMMARY:

The principal function of the Retail Assistant Manager is to support the Retail General Manager in overseeing daily operations of the Retail Shops as needed. The Retail Assistant Manager will be able to demonstrate excellent management skills, helping to lead and train Shop Associates on all job functions, plus have a thorough knowledge of customer service, sales, Missouri Star systems, processes, products and offerings, while also delivering outstanding service to all visitors and guests.

ESSENTIAL FUNCTIONS:

• Support Retail General Manager on daily tasks, employee coaching and development, provide coverage in shops and meetings in GM absence.
• Oversee and help manage daily operation of multiple Shop locations, while acting as a role model for outstanding customer service across shops.
• Manage schedules, shop assignments and/or assist with labor allocation.
• Regularly work the sales floor and provide coverage for lunch and staffing shortages.
• Assist with inventory and product placement.
• Responsible for assisting with Guest requests, TOs and receipts.
• Assist with new hire mentoring, coaching and training.
• Own / assist with training on POS, cutting, product assortment, customer service delivery and in-store demonstrations.
• Help oversee and hold associates accountable for daily tasks and job responsibilities.
• Help guide team members to understand weekly tutorials, project components and products.
• Understand sales promos, inventory receipts, merchandising plans/movement, and provide cycle count support.
• Help recognize employees for outstanding work performance, provide ongoing performance feedback and contribute to performance reviews.
• Help address workplace conflicts, provide coaching, and help resolve issues promptly.
• Help balance drawers, deposits and provide POS oversight at shift conclusion.
• Help ensure daily