IT Technician

NexFirm is a rapidly growing leader in the outsourcing industry. We manage the back-office for small- to mid-size law firms, allowing them to focus on growing their businesses. We are seeking a Help Desk Technician for our IT Support Group who will work from a client DC office and, at times, from home.

Qualifications

Excellent written and verbal skills

Strong work ethic, attention to detail, and proven track record

Client-oriented disposition

Knowledge of Microsoft standard office applications (Word, Excel, PowerPoint, Outlook) and Microsoft Windows operating systems

Enthusiastic willingness to learn current IT technologies and their implementation

Problem-solving and critical thinking mindset

Knowledge of PC and Mac hardware components, wired and wireless networking, and internet technologies

Experience with Microsoft 365, and SharePoint in the MS 365 environment preferred

A+ or Microsoft Desktop Certification preferred

B.S. in Information Technology preferred

Lifting a minimum of 20 lbs. is required

Must have a car

Must be willing to travel to client locations in DC area when needed

Responsibilities

Remote day-to-day support of user desktops, laptops, phones, printers, and the general office environment

Maintaining the IT support help desk ticketing system and keep up with ticket logs

Installing, supporting, and maintaining PC hardware including desktops, notebooks, monitors, printers, other peripherals, and AV equipment

Setting up and maintaining email accounts, distribution lists, etc. for new employees

Installing, supporting, and maintaining PC applications in a Windows 7/10 environment and Mac applications in a Mojave environment (software includes Operating Systems, MS Office, VPN, System Management tools and various business unit software titles)

Troubleshooting printing, scanning, copying, faxing and other peripherals

Managing anti-virus and backup systems

Analyzing office networks, and troubleshooting internet connectivity issues

Documenting processes, procedures, and issue resolutions

Providing support for Android, iOS, and other mobile devices

Providing 24x7 on call rotation support for all supported technologies and being available in the rare case of a off-hours problem

Interfacing with vendors and secondary support

Delivering a high degree of customer service to end-users

Performing other duties as assigned

Benefits:

401(k)

Dental insurance

Flexible spending