Pharmacy Clerk

SUMMARY OF MAJOR FUNCTIONS

Under the direct supervision of the Pharmacy Manager, the Pharmacy Clerk is responsible for providing timely, efficient, and courteous customer service to patients of the Coquille Indian Tribe Pharmacies. This position also serves as the primary support for packaging and shipping mail-order prescriptions and assisting pharmacy staff in daily operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides customer service to pharmacy patients both in person and via telephone
• Documents patient demographics, allergies, and insurance information on prescriptions received
• Packages and ships all mail-order prescriptions
• Sells prescriptions in accordance with CIT safety and confidentiality processes, including processing credit card payments and utilizing pharmacy write-off accounts as appropriate
• Places and receives drug shipments from wholesalers
• Accurately sells completed prescriptions to patients
• Validates patient eligibility for services and programs at the CIT Pharmacy
• Assists Pharmacy Technician and Pharmacist as requested
• Works collaboratively with Purchased and Referred Care and Nasomah Health Group to maximize Tribal resources and optimize patient care experience
• Answers incoming phone calls, triages calls for Pharmacy Technician or Pharmacist response, and accurately relays messages to appropriate pharmacy staff
• Assists with the annual physical inventory of the pharmacy
• Prepares purchase orders for supplies
• Delivers prescriptions and supplies to the medical clinic when needed
• Supports processing of third-party reimbursement checks as needed
• Supports weekly, monthly, and annual pharmacy reporting as needed
• Provides consistently professional and confidential service to patients of the CIT Pharmacy
• Adheres to all KWC and CIT Pharmacy policies, including all applicable Tribal, federal, and state rules and regulations governing the practice of pharmacy
• Performs other duties as assigned

The above statements reflect the general duties considered necessary to describe the principal functions of the job and are not intended to be an exhaustive list of all responsibilities.

PHYSICAL REQUIREMENTS

This position requires the ability to communicate orally and to perform repetitive movements of the wrists, hands, and/or fingers. The role frequently involves walking, standing, and sitting for extended periods, raising or lowering objects, stooping, and occasionally lifting up to twenty-five pounds. The individual must be able to perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, without posing a significant safety risk to self or others.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent oral and written communication skills and the ability to understand and interpret complex and technical documents
• Ability to consistently convey a pleasant and helpful attitude while managing stressful or emotional situations
• Knowledge of pharmacy rules and regulations
• Ability to learn and operate various wholesaler ordering platforms
• Ability to operate small electronic equipment, including cash registers, postage meters, and fax machines
• Strong attention to detail and ability to work accurately in a fast-paced environment while managing multiple assignments and deadlines
• Ability to work independently, demonstrate initiative, and take ownership of assignments to achieve positive results
• Ability to foster an inclusive workplace where diversity and individual differences are valued
• Awareness and sensitivity to Indian traditions, customs, and socioeconomic needs, with the ability to work effectively with diverse cultures
• Knowledge of and ability to maintain strict confidentiality of medical and administrative records in compliance with HIPAA and Privacy Act requirements
• Ability to maintain professionalism, confidentiality, and objectivity under pressure and during crisis situations
• Ability to make independent decisions in accordance with established policies and procedures

• Computer literacy sufficient to use word processing, spreadsheet, database, and email software

• High school diploma or GED required

• One year of experience in a customer service position preferred
• Computer experience and working knowledge of Microsoft Office Suite (Word, Outlook, etc.) required
• Knowledge of pharmacy rules and regulations preferred
• Experience handling cash and credit card transactions preferred
• Demonstrated excellent verbal communication skills and a positive attitude
• Ability to work effectively with a wide variety of people
• Willingness to advance to Pharmacy Technician licensure preferred
• Current and valid Oregon driver's license in good standing with no insurability issues with the Tribe's insurance carrier required