Store Manager

Now Hiring: Store Manager – New CPR-Cell Phone Repair – Saugus, MA (New Store Opening January 2026)

Are you a sales-driven people person who loves tech and wants to lead a team?

This is a chance to help open a brand-new CPR-Cell Phone Repair shop in Saugus and be part of a growing group of stores.

We're looking for a full-time Store Manager to run our new Saugus, MA location. You'll train for 4-6 weeks before opening, learning our systems, repair processes, and customer experience playbook. After that, you'll help launch and lead the Saugus store from day one.

About Us

CPR-Cell Phone Repair (formerly NH iPhone Repair) is a locally owned, growing group of repair shops with four New Hampshire locations and more on the way.

We fix phones, tablets, laptops, game consoles and more—while focusing on honest communication, quality parts, and a laid-back but professional vibe. Our team sticks around, supports each other, and takes pride in being the place people trust for device repairs.

Position: Store Manager (Sales & Repair)

Location: Saugus, MA

What You'll Do

Lead the Store & Team

• Run day-to-day operations of the Saugus shop once open
• Lead by example on customer service, sales, and professionalism
• Help train, coach, and develop team members
• Keep the store clean, organized, and ready for customers

Customer Service & Sales

• Greet customers, listen to their needs, and recommend solutions
• Educate customers on repair options, pricing, accessories, and upgrades
• Upsell screen protectors, cases, chargers, and refurbished devices
• Make every customer feel confident in their repair or purchase

Device Repair & Diagnostics

• Learn how to diagnose and repair phones, tablets, and other devices
• Perform common repairs like screen and battery replacements (full training provided)
• Test all devices before and after repair for quality control
• Stay current on new devices and repair techniques

Operations & Admin

• Manage inventory, restock parts, and track supply needs
• Help with scheduling, basic reporting, and hitting store goals
• Answer calls, texts, and emails to get customers booked in
• Work with ownership to roll out new programs and promos

What We're Looking For

• Leadership mindset: You've led a team, a shift, or a department before (retail, restaurant, service, etc.)
• Sales & customer service chops: Comfortable talking to people, overcoming objections, and closing sales
• Tech-curious: You don't need repair experience, but you should enjoy learning about devices and how they work
• Organized & dependable: You show up, follow through, and keep things on track
• Growth-focused: You want to help build something long-term, not just punch a clock

Why Join CPR & This Store Opening?

• Ground-floor opportunity: Be the first manager of a brand-new location and help shape the team and culture
• Set schedule: Consistent hours—no last-minute chaos, so you can plan your life
• Benefits: Health, dental, paid time off, employee discounts
• Incentives: Base pay plus commission and monthly performance bonuses
• Support: You'll have backing from an experienced owner and established NH stores
• Environment: No-drama, supportive, and focused on doing right by the customer

Schedule

• Full-time: Typically 36–42 hours/week
• Regular retail/business hours (10-7 weekdays, 10-5 weekends)

Compensation

• Competitive base pay (dependent on experience)
• Commission on accessories, device sales, and certain repairs
• Monthly performance bonuses
• Paid time off + Health and dental insurance

Ready to Help Launch Saugus?

Apply through Indeed and/or send your resume and a quick intro message to:

-Stores-

Tell us:

• Why you'd be a great fit to lead a new shop
• Any experience you have with retail, sales, or managing people

We're excited to build something awesome in Saugus—come be part of the opening team.

Job Type: Full-time

Pay: $ $31.00 per hour

Expected hours: 38 – 42 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Work Location: In person