Sr. MSP EngineerPacific Computer Consultants • Pittsburgh, Pennsylvania, United States
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Sr. MSP Engineer
Pacific Computer Consultants
- Pittsburgh, Pennsylvania, United States
- Pittsburgh, Pennsylvania, United States
Über
*This is a local in office (not hybrid) Pittsburg, PA position as onsite work at client locations is necessary. This requires a reliable and available mode of transportation including the ability to transport equipment.*
*Job Responsibilities and Key Duties:*
* All aspects of delivering both client facing and internal IT Projects including planning, pre-project documentation, project plan creation, setting and managing client expectations for project, setting and measuring project success milestones, project implementation and full documentation of process and outcomes.
* Provide expertise and mentorship as the escalation point for service desk tickets and technicians.
* Administer client servers, network equipment, firewalls, and desktops.
* Ability to identify improvement to process and procedures, written documentation and workflow.
* Assist with determining the equipment and software to fulfill client requests/needs.
* Keep all tickets and projects updated and track time in a detailed format.
*Technical Experience and Skills Necessary*
*Experience: *Minimum 7 years’ experience in the IT field supporting moderate to complex small business and co-managed business environments. Experience working at a previous IT Consulting company/Managed Services Provider and/or with the Connectwise suite of tools (PSA/RMM, etc.) a huge plus.
You will need to *demonstrate *advanced/expert level experience/knowledge with the following:
* Advanced *Fortinet *skills with firewalls (including packet sniffing), switches, APs and VPNs. This will be tested by questions and a lab setup.
* *Microsoft server* systems: Windows Server from 2008 forward.
* *Active Directory* (specifically AD Security/Groups, AD roles, permissions, and *GPOs* in an AD environment)
* *Microsoft desktop* systems: Windows 7 forward.
* *Networking- IP Addressing/subnets/default gateways, TCP/IP, NAT, DNS, DHCP, SMTP routing, VLANS, packet tracing*
* Firewalls - setup and troubleshooting of objects, rules, VPNs, SD-WAN, etc.
* Wireless Networks
* Microsoft Office Applications
* Physical server builds for HP servers with RAID systems, iLO, etc.
* Remote access solutions (VPN, Terminal Services)
* 2FA/MFA implementation and support experience
* Mobile/Remote computing including tablets, iPhones, laptops, VPNs, RDP/Terminal Server
* Microsoft 365/Email Administration and troubleshooting including mailbox creation/deletion, the ability to troubleshoot mail flow, queues, inbound/outbound delivery, shared mailboxes
* Office 365/Exchange Online archiving, mail follow rules, connectors, advanced email flow troubleshooting
* HyperV Administration
* vmWare Administration
Additional skill sets that would set you apart:
Set up/configuration/troubleshooting of:
* Scripting capability to roll out application installation/changes, Office 365 administration or company directed mass changes via PowerShell.
* Ability to use scripting to automate other routine tasks.
* *Sophos *Firewalls and related VPNs
* Microsoft Exchange 2k7/2k10/2k13 deployment, migration and recovery
* Advanced experience with cloud based technologies such as Office 365 in general, SharePoint Online, Hosted Exchange, Google Apps, Cloud based storage platforms such as box, DropBox, ShareSync, etc.
* Advanced Macintosh support skills
* Microsoft End Point Manager (Intune)
Essential Personal Skills:
* Ability to operate as a professional regarding time and attendance as well as interactions with teammates and supervisors.
* Diligence in your attention to detail in your work.
* Ability to consistently follow up both on projects and on tickets.
* Excellent written and verbal communication.
* Have a servant’s mentality when interacting with teammates and clients.
* Ability to switch gears as needed from between various tasks/tickets.
* Time management including the ability to handle multiple projects with various timelines and priorities.
* Willing to continuously improve via training on new technologies.
www.pcc-sf.com
We offer fully paid medical, dental, vision and life insurance for the employee, cell phone stipend, PTO and sick days, 401K with match, paid technical training, a technical stipend to purchase equipment/software for testing/learning, company paid onsite gym in the building, and periodic paid company outings.
*This job is paid via hourly rate including getting paid for overtime.*
Job Type: Full-time
Pay: $100,000.00 - $130,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Referral program
* Tuition reimbursement
* Vision insurance
Experience:
* Fortigate Firewll: 5 years (Required)
Ability to Commute:
* Pittsburgh, PA 15220 (Required)
Work Location: In person
Sprachkenntnisse
- English
Hinweis für Nutzer
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