Parking Services Associate

Regular

There are some GREAT PEOPLE out there... we should know we hire them

IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:

PARKING SERVICES ASSOCIATE

Contract

$21.12

Application Deadline: January 11, 2025

Are you known for your professionalism and exceptional customer service? Do you pride yourself in being a great leader while ensuring the security and safety of guest's vehicles? If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you.

The job involves:

• Conduct physical inspections of multiple parking signs to verify accurate pricing.
• Update pay stations daily to ensure payment functionality at Fallsview (FV) and Casino Niagara (CN).
• Verify operational status of gates at Fallsview, CN, and Associate Lot.
• Monitor gate activity, respond to intercom "help" requests, and assist guests with VIP access via Momentum cards
• Replenish receipt rolls at exit gates and pay stations to maintain payment functionality
• Remove complimentary exit tickets from gates and pay stations across both properties.
• Manage traffic flow at the Port Cochere, ensuring fire routes remain clear during peak times and events (Avalon, OLG shows).
• Perform manual occupancy counts of parking garages to ensure accurate data for occupancy software.
• Provide in-person assistance at pay stations and exit gates, especially during staff shortages
• Monitor and resolve errors in Zeag software that may affect gate access or VIP functionality.
• Reset parking gate software and LED signage as needed due to outages or system updates
• Print and manage inventory of parking passes; maintain manual tracking and system updates.
• Assist with VIP parking access during peak times to maintain traffic flow and guest satisfaction
• Keep inventory of gate parts for Fallsview, CN, Associate lot to ensure we have available for on the spot repairs
• Keep inventory of Receipt rolls & Blank parking tickets so we can order items to keep a par stock.
• Exceptional communication skills, Demonstrates respect, regard and consideration for others
• Builds company reputation through earning trust and loyalty of guests. Shares knowledge and information regarding the organization
• Works as part of a team for the success of the business. Exhibits attention to detail and accuracy in performing duties
• Any other duties as assigned
• Flexibility to support a 24/7 operation

The ideal candidate has:

• O.S.S.D or equivalent as recognized by the Ministry of Education
• Minimum 1-3 years relevant experience
• Valid Ontario full class "G" license without any limitations, restrictions or major infractions
• A Driver's Abstract free of major and/or frequent offences
• Smart Serve Certification
• Excellent computer skills in Front Services related software applications: (CVPS, Zeag, Micros, Excel, Word, Outlook)
• Strong organizational and leadership skills
• Strong ability to multi-task and prioritize work while maintaining a high level of accuracy
• Excellent verbal and written communication skills
• Ability to deal with stress and conflict situations and demonstrate quick decision making skills

Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos