Applications Engineer for Strategic AccountsSchneider Electric • Warrington, England, United Kingdom
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Applications Engineer for Strategic Accounts
Schneider Electric
- Warrington, England, United Kingdom
- Warrington, England, United Kingdom
Über
This is a newly created role supporting a global strategic customer within the Connected Services Hub. You provide advanced technical support for a highly complex and bespoke digital environment. You act as a dedicated technical escalation point while remaining part of the wider CSH team.
The role supports a high value, business critical service contract with strict performance expectations.
What you will do:
Provide advanced second line technical support for a global strategic account
Act as the primary escalation point for complex incidents and service issues
Coordinate incident response and deliver structured root cause analysis
Support bespoke BMS and digital service solutions in production environments
Work closely with global Product Support and R&D teams
Ensure service continuity and customer confidence
Support proactive activities such as system optimisation and opportunity detection
Collaborate with wider CSH engineers to balance workload and risk
About you:
Experience supporting complex BMS or digital building environments
Strong understanding of HVAC, electrical, or building services systems
Knowledge of protocols such as Modbus, BACnet, OPC, TCP/IP, Ethernet IP
Background in customer facing technical support or service delivery
Confident handling demanding stakeholders and escalations
Comfortable working in structured service environments with clear SLAs
Relevant engineering or technical qualification preferred
Working pattern:
Hybrid role
At least two days per week in the Warrington office
Monday to Friday working pattern
No shift work
What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.
Apply now: Please submit an online application to be considered for any position with us.
Equal Opportunity Statement: Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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