Operations Manager, Live Events

Essential Duties & Responsibilities:

Event Setup, Execution & Ticketing System Management

• Oversee the end-to-end ticketing setup for live events, including event builds, holds management, presale configurations, promotional code creation, and strategic integrations.
• Manage daily operations within the Paciolan platform, including event scaling, inventory setup, pricing configuration, and system integrations.
• Coordinate on-sale strategies with internal teams.
• Monitor sales performance in real time and implement tactical adjustments to pricing and inventory as guided by promoter partners.

• Develop and execute strategies to scale ticketing operations across diverse clients and promoter partners.
• Create standardized, repeatable processes and templates that enable efficient adoption across multiple partnership models.

• Serve as the primary point of contact for event-day ticketing issues, providing on-site support as needed.
• Partner with venue operations teams to advise on event-day ticketing best practices and troubleshooting.

• Manage promoter reporting requirements, including performance, sales tracking, and settlement support.
• Collaborate with Paciolan Product & Engineering teams to develop dashboards and reporting tools that enhance stakeholder visibility and operational insights.

• Maintain productive relationships with promoter partners, clients, venues, and internal stakeholders.
• Coordinate with promoters and venues to ensure alignment on ticketing strategy, requirements, and operational needs.

• Identify opportunities to streamline operations and enhance the promoter, client, and fan experience.
• Document standard operating procedures and implement best practices across the team.
• Mentor team members and support strategic cross-training to strengthen Paciolan's concert and live event expertise.
• Stay informed on emerging industry trends, technologies, and operational methodologies.
• Build operational frameworks that support organizational growth and an expanding event portfolio.

Minimum Qualifications:

• 6+ years of experience in ticketing operations for live events, sports, or entertainment venues.
• Experience managing events across multiple scales, including mid-sized venues (10,000–20,000) and large-scale productions (50,000+).
• Proven experience managing promoter and agency relationships.
• Expert knowledge of the Paciolan ticketing system.
• Strong analytical skills with advanced proficiency in Excel and reporting tools.
• Demonstrated ability to manage multiple events simultaneously under tight deadlines.
• Excellent problem-solving skills and the ability to remain calm and decisive under pressure.
• Strong communication and interpersonal skills with the ability to collaborate across functions.

Preferred Qualifications:

• Experience working with CRM platforms.
• Knowledge of dynamic pricing strategies and revenue optimization techniques.
• Familiarity with access control systems and venue technology.

The approximate national base pay range for this position is $80,000 to $90,000. Please note that this is a good faith estimate for the position at the time of posting. Individuals may also be eligible for an annual discretionary bonus and/or sales compensation based on individual and company performance. Placement on the range may vary based on factors including but not limited to job-related knowledge, skills, and experience, and geographic location.The pay rate will comply with all minimum federal, state, and local wage/salary requirements.

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings