Front Desk Agent

Front Desk Agent

We are seeking a friendly and professional Front Desk Agent to be the welcoming face of our organization. This role is essential in creating a positive first impression for our clients, visitors, and team members. If you enjoy providing excellent customer service and thrive in a dynamic environment, we invite you to join our team.

Key Responsibilities:

• Greet and assist visitors, clients, and staff in a courteous and professional manner
• Manage check-in and check-out processes efficiently
• Answer and direct incoming phone calls promptly and accurately
• Handle inquiries and provide information about the organization and services
• Maintain the reception area in a clean, organized, and welcoming condition
• Manage scheduling, appointments, and reservations as needed
• Perform administrative tasks such as data entry, filing, and correspondence
• Ensure security protocols are followed and report any concerns to management

Skills and Qualifications:

• High school diploma or equivalent; additional certification is a plus
• Proven experience in customer service or front desk operations preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office Suite and basic office equipment
• Ability to remain calm and professional under pressure
• Attention to detail and problem-solving skills
• Friendly, approachable demeanor with a positive attitude

Join our team and be part of a company that values professionalism, teamwork, and growth. We offer a supportive work environment, opportunities for advancement, and comprehensive benefits to help you succeed.

Requirements:

Education & Experience

• High school diploma or equivalent (required)
• Previous customer service or hospitality experience (preferred)
• Prior front desk or reservations experience a plus

Skills & Abilities

• Strong verbal and written communication skills
• Friendly, professional, and guest-focused attitude
• Excellent customer service and problem-solving skills
• Ability to multitask in a fast-paced environment
• Strong attention to detail and accuracy
• Basic computer proficiency and data entry skills

Job Knowledge

• Experience with hotel reservation and property management systems, including PEP (Property Engagement Platform) and OnQ
• Knowledge of check-in and check-out procedures
• Understanding of room types, rates, and availability
• Familiarity with billing, payments, and cash handling
• Ability to handle guest requests, complaints, and special accommodations

Physical & Schedule Requirements

• Ability to stand for extended periods
• Ability to lift up to 25 lbs
• Flexible availability including weekends, holidays, evenings, and overnight shifts

Personal Qualities

• Professional appearance and demeanor
• Reliable, punctual, and adaptable
• Respect for guest privacy and confidentiality

Preferred Qualifications

• Multilingual abilities
• Knowledge of local attractions and transportation
• Previous hotel front desk experience