Assistant General Manager

About Us – The Hotel

Delta Hotels by Marriott Midwest City at the Reed Conference Center is a full-service hotel connected to one of the area's premier meetings and events destinations. We host business travelers, groups, and event attendees who expect a polished operation, strong service culture, and consistent brand standards. With on-site dining and substantial meeting/event demand tied to the conference center, our success is built on operational excellence, proactive leadership, and teamwork across departments.

About Us – DePalma Hotels & Resorts

DePalma Hotels & Resorts is a second-generation, family-led hotel management company founded in 1983, with corporate offices in Grapevine, Texas. We manage hotels across multiple brands and markets, with a straightforward philosophy: hire strong leaders, set clear expectations, support teams with resources and accountability, and deliver results through great service and disciplined operations.

Position Summary

The Assistant General Manager (Operations) is the GM's key partner in running the day-to-day hotel operation. This leader oversees operational execution across departments, supports service culture and training, drives guest satisfaction, and ensures standards, safety, and financial discipline are maintained. The successful candidate is hands-on, visible, calm under pressure, and able to lead teams through busy group and event periods.

This role is ideal for an experienced hotel operator who wants to grow toward a General Manager position in a full-service environment.

Key Responsibilities

Operational Leadership

• Lead daily hotel operations to ensure consistent guest experience, cleanliness, safety, and brand standards.
• Maintain a strong floor presence; proactively resolve operational bottlenecks and guest issues.
• Coordinate cross-department execution during group arrivals, meeting peaks, and event days.

People Leadership & Culture

• Coach department leaders and supervisors; set expectations, hold teams accountable, and recognize wins.
• Support recruiting, onboarding, training, scheduling, and performance management.
• Reinforce a service-first culture with measurable standards and consistent follow-through.

Guest Experience & Quality

• Drive guest satisfaction and service recovery; monitor trends and implement corrective action plans.
• Ensure effective communication and execution of standards in Front Office, Housekeeping, Engineering, and F&B/Events.
• Support brand audits and operational inspections; maintain readiness at all times.

Financial & Business Discipline

• Support labor management (scheduling, productivity, overtime control) and department expense oversight.
• Partner with the GM to manage operational KPIs, forecasting, and action plans that impact profitability.
• Assist with vendor management, purchasing controls, and inventory discipline.

Compliance & Safety

• Maintain compliance with safety, security, and risk policies; support incident reporting and follow-up.
• Ensure compliance with applicable employment and operational policies (including training documentation and SOP adherence).

Qualifications

Required

• 2+ years of hotel operations leadership experience (e.g., Front Office Manager, Rooms Division Supervisor/Manager, Housekeeping Manager, F&B/Events Operations, or similar).
• Proven ability to lead teams across multiple departments with a high service expectation.
• Strong problem-solving skills, sound judgment, and the ability to prioritize in real time.
• Comfort with systems and reporting (PMS, scheduling/timekeeping, basic Excel/Outlook).

Preferred

• Full-service hotel experience and/or conference center / group-heavy environment experience.
• Assistant General Manager, Operations Manager, Rooms Division Manager, or similar multi-department leadership background.
• Experience with brand standards and audit readiness (Marriott experience is a plus).

Compensation & Benefits

• Base Pay: Starting at 55k and Up (DOE)
• Bonus/Incentive: Performance-based plan (eligible based on goals) eligible up to 25% of base pay (Paid Quarterly and Annual)
• Medical, dental, vision
• 401(k) options and 401k employer match
• Paid time off, Vacation and paid holidays
• Hotel and travel benefits and discounts per brand participation rules
• Growth path for high performers

Schedule & Work Expectations

• Full-time, operational leadership role.
• Flexible schedule required, including some evenings, weekends, and holidays based on business needs.
• On-site presence is essential.

Equal Opportunity Employer

DePalma Hotels & Resorts is an Equal Opportunity Employer. We are committed to a workplace where individuals are treated with respect and opportunities are based on merit and performance.

How to Apply

Apply on Indeed with your resume. Qualified candidates will be contacted to schedule an interview.

Ready to Run the Operation Like It Matters?

If you lead from the floor, build strong teams, and take pride in delivering a smooth, guest-first operation every day, we want to talk.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Assistant General Manager or Operations Manager: 1 year (Preferred)
• Hotel management: 1 year (Preferred)
• Hospitality management: 1 year (Preferred)

Work Location: In person