Front Office Receptionist

Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all.

The Front Office Receptionist performs clerical and client services tasks required for the greeting, registration, and processing of scheduled and unscheduled clients in the reception area. Making clients feel welcomed is a primary responsibility of the check-in receptionist.

Qualification Requirements:

• 2 years minimum Front Office Receptionist work experience is required. 
• Prior experience working in health-care/community health clinics customer service oriented environments is highly desired and preferred.  
• Spanish language skills is required for this position.
• Salary range - $25.00-$28.00/hr. depending on years of experience, certiications and education. 
• Full Time benefited position.

• Greets, welcomes, and assists all clients entering the waiting room, processes those who have appointments, and notifies in advance each client of expected wait times.
• While maintaining a professional demeanor, answers inquiries regarding general clinic information.
• Utilizing customer service skills, answers incoming calls and provides assistance, makes appointments, routes calls as appropriate, or provides information to the caller, as needed.
• Calls clients to confirm next-day appointments and performs needed cancellations or rescheduling based on client contract.
• Processes walk-in requests for appointments according to established procedures.
• Provides alternative medical service information for new clients who cannot be seen due to scheduling constraints.
• Accurately enters and confirms billing and demographic data in Practice Management System for all clients during check-in process, capturing vital demographic data and authorized signatures.
• Verifies timeliness of arrival, collects new patient private pay deposits.
• Clearly documents on the superbill.
• Prepares charts and superbills for appointments for both new and established clients in advance.
• Willingly assists nurses by acting as a resource for servicing overflow calls to nurses' phone extensions.
• Accurately takes detailed messages and/or provides information to the caller as needed.
• Routes all nurse messages in a timely manner.
• Handles patient payments and responsible for accurate reconciliation of receipts and charges.
• Maintains the patient waiting room in a clean and orderly condition during hours of clinic operation.
• Informs appropriate staff as needed for repairs or maintenance.
• Schedules and maintains appointments in the Practice Management System including phone requests for appointments transferred from other employees and during client discharge.
• While demonstrating excellent customer service skills, informs all patients being scheduled regarding