Resort Manager

Ready to lead a team that creates unforgettable experiences every day? Timber Ridge Lodge & Waterpark is seeking a dynamic, results-driven Resort Manager to guide our team and deliver exceptional guest experiences. This role offers the chance to shape the property's future success while advancing your own career within a respected organization.

As the Resort Manager, you will lead operational excellence, ensure strong financial performance, and cultivate a positive, high-performance culture. Success will be measured by achieving financial goals, elevating guest satisfaction, and driving associate engagement, all while maintaining the property's reputation as a premier hospitality destination in the Lake Geneva community. If you're a passionate, results-oriented leader committed to hospitality and team development, we invite you to explore this exciting opportunity.

About Timber Ridge Lodge & Waterpark

Tucked within historic Lake Geneva, Timber Ridge Lodge at the Grand Geneva Resort & Spa, is the only all-season, all-suite, destination of its kind in the Midwest. Featuring 50,000 square feet of year-round, indoor/outdoor waterpark excitement, Timber Ridge Lodge offers a family-friendly getaway designed for unforgettable memories. Just 90 minutes from Chicago and 50 minutes from Milwaukee, this property is also home to two championship golf courses, a 11-hole short course, WELL Spa and fitness center, Mountain Top Ski Park, award-winning restaurants, and 1300 acres of picturesque grounds.  
What you will be doing:  

• Champion the hotel's strategic vision and drive its execution through innovative planning and decisive leadership

• Foster a culture of excellence by empowering associates to deliver outstanding guest service and personalized care

• Serve as an active community partner, enhancing the hotel's presence and impact within the local area

• Ensure financial performance by delivering accurate forecasts and making timely staffing and operational adjustments

• Lead revenue-generating initiatives and adapt quickly to market trends by guiding Commercial Team efforts

• Engage directly in sales efforts through property tours, presentations, and client meetings to support business growth

• Oversee the recruitment, training, development, and retention of top talent across all departments

• Provide ongoing support and guidance to team members, cultivating a respectful and productive work environment

• Other duties as assigned

What we are looking for:

• Proven General Manager experience in a small to mid-sized hotel or a progressive operations career path leading to GM readiness
• Waterpark operations and leadership experience strongly preferred
• People-first, team-oriented leader with a strong focus on hiring, development, and mentorship
• Strategic business thinker with proven success in revenue management and market positioning
• Strong financial acumen with hands-on experience managing P&L, budgets, forecasts, and capital planning
• Results-driven with a track record of delivering high-quality outcomes with urgency and accountability
• Marketing- and sales-minded leader who consistently positions properties as competitive market leaders
• Trusted brand and community ambassador with impeccable integrity and discretion
• Entrepreneurial, detail-focused communicator who drives innovation and operational excellence

• A Bachelor's degree is preferred

  What's in it for you?

• Eligible for customary Executive Committee privileges and annual Resort Manager incentive program

• Room discounts at Marcus Hotels & Resorts properties

• Discounts at other Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

• Marcus Theatres movie pass and discounts

• Complimentary gym membership 

• Ability to grow your career and