Office Assistant 2

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$ $30.14 Hourly

Department:

Health Department

Job Type:

Regular Represented

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

December 18, 2025

The Opportunity:

This Work Matters

We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment. At the

Multnomah County Health Department

we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities.

Integrated Clinical Services is dedicated to providing high-quality health services, especially for individuals who face barriers to accessing care. Our vision is to offer integrated and connected services to support optimal health, reduce wait times, and improve access. The Dental Program collaborates closely with various community partners, focusing on underserved populations across Multnomah County to ensure access to comprehensive dental services, including education, prevention, and treatment.

Join our dedicated team as a Bilingual Russian Office Assistant 2 In this vital role, you will be the welcoming first point of contact for clients at our busy Dental clinic sites, providing excellent customer service. Your exceptional multitasking skills and proficiency with multiple computer systems will be essential as you ensure accurate patient demographic and financial information, and process patient fees. This is a high-volume, fast-paced environment, and flexibility is key, as you may be asked to work across different locations and teams. This position will provide services in Russian and English languages.

As the Office Assistant 2 - Russian KSA, you will:

• Obtain and/ or verify demographics, race and ethnicity information and insurance coverage utilizing multiple databases; update registration and accounts in Epic Practice Management
• Collect patient co-pays and payments following established cash handling policies and procedures
• Greet patients/guests; provide information and direct patients to services; answer incoming calls, and confirm appointments
• Act as liaison with treatment staff and providers; monitor provider schedules to ensure appointment accuracy
• Help dental program increase patient access and engagement by utilizing a variety of outreach strategies
• Document patient related issues in EPIC
• Process pre-authorizations and referrals as requested
• Support emergency or last-minute schedule changes or additions, as needed

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

TO QUALIFY: We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications/Transferable Skills*:

• Education/ training equivalent to the completion of the twelfth grade.
• One (1) to four (4) years of general office support or customer service experience dealing directly with the public.
• Must be bilingual in the Russian and English languages. (Language testing is required.)
• Must obtain a BLS/ CPR certification within 30 days of hire.
• Must pass a reference check.

Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Ability to successfully work under pressure, respond to shifting needs and multi-tasking.
• High attention to detail.
• Demonstrated ability to professionally and effectively communicate orally and in writing with a variety of people, answering questions and explaining information.
• Experience working with culturally and individually diverse groups.

• Previous experience with Epic Practice Management (or similar electronic health/dental record systems)

• Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING AND EVALUATION: The Selection Process: For details about how we typically screen applications, review our

overview of the selection process

page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications
• An evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates/interviews
• Background, reference, and education checks

Pay Equity: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into