Quality Management

Title: Quality Management & Evaluations Director
Location: River House - 211 SE Caruthers St., Portland, OR 97214
Schedule: This is an in person position, approx. Monday - Friday, 8:00AM - 5:00PM
Wage Range: $100, $118,000.00 salaried, Exempt

If you are a motivated and dedicated Quality Management & Evaluations Director looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you

At NARA Northwest, you'll find a supportive work environment where every team member is valued and respected. Whether you're passionate about healthcare, behavioral health, education, or social services, there's a place for you to make a meaningful difference.

Company Mission:

The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.

About the Company:

At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.

With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.

Position Overview:

The Quality Management & Evaluations Director plays a critical role in expanding and measuring our QM evaluation scope ensuring compliance by following standards established by federal, state, county, local grantors, and internal policies and procedures. In collaboration with the Chief Compliance Officer, this position is responsible for all QM & evaluation activities of the organization. This position provides vision and leadership toward the future of quality control, quality assurance, document management and responsibility for overseeing development, implementation and maintenance of the strategy and supportive policies, procedures, practices, and systems necessary to ensure compliance through quality system development, process control, and oversight. They will work to support cross-departmental leadership and deliver high quality management tools and processes across the agency working with their team to manage and implement strategies that measure progress and evaluate improvement plans.

What you will do:

• Lead quality management and grant required evaluation systems activities, overseeing staff and carrying out management responsibilities in accordance with the organization policies and applicable regulations and grant requirements.
• Manage and improve quality systems inform Chief Compliance Officer (CCO) ensuring compliance with quality systems requirements.

• Support implementation and continuous improvement of quality and evaluation systems policies and procedures, including oversee delivery of training, to meet best practices standards and/or improve quality and user experience for patients, clinical and program staff.

• Participate with leadership in setting strategic direction and developing the capabilities of the QM/Evaluation team.

• Collaborates on, leads research/evaluation study planning including the design of study processes and outcomes, and provides recommendations and implementation plans for the improvement of services and programs based on the analysis of study findings.
• Develops and collaborates with grant evaluation team around innovative data collection and analysis systems; performs standard and in-depth qualitative and/or quantitate analysis to formulate and test performance measures; collaborates with evaluation colleagues to review and refine project findings.
• Develops culturally appropriate evaluations, including evidence best practices and formulation of complex performance measures.
• In collaboration with Evaluation/Research team, prepares and submits annual evaluation plans/reports, sets up tracking system and develops reporting to the CCO of outcomes and process Improvements.
• Provides a leadership role through consultation; performs and/or assists direct reports in project management such as mentoring, coaching, strategic planning, setting performance standards, and quality assurance.
• Ensures NARA NW is in compliance with all current regulations governing medical, dental and behavioral health and ensures timely updates of policies and procedures and protocols accordingly.
• Ensure and provides QM/Evaluation reports and updates to CCO, including as requested by the compliance committee; documenting and reporting measurable outcomes, goals, and benchmarks.
• Oversees the accurate and timely processing of complaints, grievances, and incidents as required by regulations, contracts, grants and NARA NW policies and procedures and ensures appropriate reporting to government and payers when required.
• Responsible for managing the team's budget and resources with the CCO to ensure best outcome.
• Conduct training for project/program teams; prepare and deliver presentations.
• Foster innovation, succession planning and documentation of all processes.
• Works collaboratively, and maintains professional boundaries with clients, other NARA staff, team members, and treats everyone with respect and dignity at all times

We would like to hear from people that have:

• Bachelor's degree in business administration, applied science or related field, required.
• 5 years documented experience in healthcare/behavior health in a supervisory and administrative role; clinical experience preferred.
• Strong knowledge of quality and regulatory standards pertaining to Federally Qualified Health Centers (FQHC) and, preferably, Urban Indian Organizations (UIO)
• Experience with managing high level management teams with impact driven results at least 5 years.
• Preferred experience with managing projects related to rapid growth with QM and Evaluation at least 2 years.
• Preferred American Society for Quality (ASQ) certification, Six Sigman experience, and/or knowledge of process excellence tools.
• Preferred Certified Professional in Healthcare Quality (CPHQ) or comparable certification.
• High learning agility.
• High level of knowledge of business operations, objectives, and strategies.
• Excellent problem-solving and decision-making skills
• Experience with cross-functional problem solving and driving change through to successful implementation.
• Effective in assessing regulatory and quality risks and the ability to communicate potential business impact.
• Ability to manage performance and motivate personnel to work effectively and efficiently.
• Proven track record and experience in building and cultivating relationships with key partners and stakeholders across organizational levels.
• Experience managing Corrective and Preventative Action (CAPA) Activities.
• Experience in performing and responding to site visits, audits, Inspections, and assessments.
• Experience designing evaluation/research projects and preparing successful research and grant proposals ensuring team success and implementation tracking, benchmark, and timelines.
• Proficient in Microsoft Office, Adobe Pro, Smartsheet, and/or other applications for efficiently managing and tracking projects and outcomes.
• Excellent organizational and communication skills.
• Demonstrates high levels of emotional Intelligence.

What's in it for you?

14 Paid Holidays: New Years, Martin Luther King Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, 4th of July, Labor Day, United Indigenous Day, Indigenous People's Day, Veterans Day, Thanksgiving, Day after Thanksgiving, and December 25th

Benefits: Employees working 20 hours, or more are eligible for benefits. Benefits are effective from the 1st of the month following the date of hire.

• Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente
• 14 Paid Holidays (Listed Above)
• 13 Paid Days of Sick Time
• 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
• $50,000 Life Insurance & AD&D
• Short Term and Long-Term Disability
• Flexible Spending