Administrative Assistant

About Us
Palm Beach Healing Institute is a psychotherapy practice dedicated to providing high-quality mental health services to teens, young adults, families, and athletes. We are seeking a dependable, organized, and compassionate Administrative Assistant to support our clinicians and ensure a smooth, professional experience for clients.

Position Overview
The Administrative Assistant will provide front-end and backend support to keep the practice running efficiently. This role includes client communication, scheduling, insurance/administrative tasks, and general office coordination. Ideal candidates are detail-oriented, reliable, and comfortable in a mental health setting.

Responsibilities

• Manage client scheduling, confirmations, and appointment reminders
• Answer phone calls, return messages, and respond to email inquiries
• Handle intake paperwork, consent forms, and maintain organized client records
• Assist with insurance verification and updates
• Process payments, prepare invoices, and track administrative billing needs
• Coordinate communication between clinicians and clients
• Maintain confidentiality in accordance with HIPAA and ethical guidelines
• Support clinicians with various administrative projects as needed
• Manage small office tasks (ordering supplies, maintaining workspace organization)

Qualifications

• Prior administrative experience required (healthcare or mental health preferred)
• Excellent communication and customer service skills
• Strong organizational abilities and attention to detail
• Ability to maintain strict confidentiality
• Proficiency with basic computer systems (Google Workspace, PDF tools, EHR systems preferred but not required—training provided)
• Must be reliable, professional, and able to work independently
• Comfortable interacting with clients in a compassionate, supportive manner

Hours & Compensation

• Part-time position, approximately 20 hours per week
• Flexible scheduling options
• Competitive hourly pay based on experience

Why Join Us?
You will be part of a supportive, mission-driven practice that values mental health accessibility, high-quality care, and a positive, professional work environment.

How to Apply
Please submit your resume and a short cover letter describing your experience and availability.

Job Type: Part-time

Pay: $ $22.00 per hour

Expected hours: 20 per week

Work Location: In person