Assistant Branch Manager

Overview:

This position is responsible for a wide variety of duties. Responsible for helping direct and administer the operational efforts of the branch. Ensures that established policies and procedures are followed. Oversees provision of a full range of services to members and prospective members. Ensures that members are promptly and professionally served. Assumes responsibility for the branch when the branch manager is absent.

Reports To: Branch Manager

Roles and Responsibilities (including, but not limited to):

Assumes responsibility for the effective and efficient performance of Branch operations.

• Supervises work scheduling and workflow of daily routine operations.
• Ensures that operations are conducted in accordance with established Credit Union policies and with legal and regulatory requirements.
• Ensures branch security. Opens and closes the building in accordance with set hours and tests security equipment.
• Supervises and assists with Member Services functions. Cross-sells Credit Union services.
• Implements changes based on established policy and procedures within the branch.

Effectively supervises branch staff, ensuring optimal performance.

• Provides leadership through effective objective setting and communication.
• Directly supervises front-line personnel. Ensures that high quality work and efficiency in operations are maintained.
• Ensures that personnel are well trained in all phases of their respective jobs. Conducts in-branch trainings in accordance with Branch Manager's plan.
• Keeps branch manager up to date on daily happenings at the front line. Areas of improvement, positive situations, training, and staffing needs, etc.

Directly works with members and MSRs to establish and maintain effective, professional business relations with members.

• Ensures that members' requests and questions are promptly resolved. Handles members' complaints.
• Ensures that members are informed of Credit Union services and policies. Counsels members regarding their financial needs and services requested.
• Ensures that the Credit Union's quality reputation is maintained and projected.

Assumes responsibility for the effective administration of the branch manager's plan for branch functions.

• Pursues cost-saving measures.
• Continually seeks ways to improve operations and productivity.
• Ensures that adequate supplies, forms, and equipment are available for personnel.
• Ensures prudent safety measures are followed.
• Keeps management informed of branch activities, progress toward established objectives, and of any significant problems. Requests assistance when necessary.

Assumes responsibility for related functions as required or assigned.

• Fills in and performs duties in branch positions as needed.
• Attends assigned training sessions and stays current on new operational procedures.

Minimum Qualifications (Education, Experience, Skills):

• Commitment to the TCU mission and understanding of our core values.
• Ability to communicate respectfully, foster unity, serve compassionately, radiate positivity, cultivate growth and learning, and act with integrity.
• Ability to work independently, with little to no supervisory oversight.
• Requires excellent communication skills, good time management skills and the ability to initiate and embrace change.
• High School Diploma
• 1-3 years of banking experience preferred
• Prior supervisory or management experience is a plus.
• Ability to work in a fast-paced environment.
• Good decision-making skills that are working toward becoming consistent, thoughtful, and informed, with the ability to consider alternate conclusions and actions.
• Good interpersonal skills and an ability to remain professional when dealing with different situations.
• Ability to make objective observations, examinations, evaluations, and recommendations.
• Strong member service skills.
• General mathematical, analytical, and organizational skills.
• Team player with a positive attitude.

Physical Requirements:

General Office Duties:

• Ability to sit or stand at a desk for prolonged periods of time (up to 8 hours per day).
• Regular use of a computer and office equipment (e.g., phone, printer, copier).
• Manual dexterity required for typing and data entry.

Physical Activity:

• Occasional walking, bending, or reaching.
• Ability to lift and carry files, documents, or office supplies weighing up to 20 pounds.

Vision and Hearing:

• Clear vision required to read financial documents, computer screens, and other office materials.
• Hearing ability sufficient to hold conversations over the phone and in person.

The TelComm Promise:

TelComm Credit Union is a people-minded financial institution who truly understands that no matter how big we get we are still people helping people. We know the people who work for us are by far our biggest asset and vital to our continued success. We want to help you help others. At TelComm we Communicate Respectfully, Foster Unity, Serve Compassionately, Act with Integrity, Radiate Positivity, and Cultivate Growth and Learning. Those are the core values most important to us. Keeping promises is also important to us and, as a company, we make a promise to all associates....

To empower you. Your education, experience, and life knowledge will all be drawn from in your day-to-day activities, and regardless of how much or how little you believe you have - we want to build on it. Once hired into a position, we will train you to know how to do what we do. We promote goal setting and career development as a shared responsibility and will provide the knowledge and resources needed on your path to success. We have classes explaining the basics to the not so basics. And will do one on one training when needed. You will have hands on help until there is confidence on both sides. We believe in cross training into different departments. Nothing is beyond your reach here. All of our executives were once front line or entry level workers who were promoted so we know talent can and will be found at every level.

To do the right thing for you. Our CEO evaluates our pay structure regularly to ensure we stay competitive, our bountiful benefits include paid medical after 30 days, generous PTO which begins accruing on your first paycheck, 11 paid holidays per year, a 401k retirement with matching funds*, profit sharing, tuition reimbursement, business casual dress code, and jean days. We respect your life outside of work and want you to have a positive life work balance. Schedules are given in advance and meetings are scheduled with ample time to prepare.

To strive for open communication. Our interviews are designed to not only determine if you can do the job, but for you to come in to see if we will fit well together. Interview us as much as we interview you. Each of our managers have their own management style or leadership philosophy and can describe it- including how they give feedback, what the performance review process is like, and the challenges you may face in the position. Ask them about it. Ask them about anything. Feel free to talk to other associates and ask them questions as well. We strive for open communication across all departments and levels. We want you to feel comfortable and confident in your position. Our meetings are designed to give all associates access to the information necessary to thrive.