Front Desk Receptionist

Meadow Wood Animal Hospital – Lawton, OK
Full-Time | In-Person | Rotating Weekends

At Meadow Wood Animal Hospital, we're more than a veterinary clinic, we're a trusted part of the Lawton community. We're looking for a Veterinary Receptionist who brings warmth, accuracy, and calm under pressure to our front desk team.

This is a high-energy, client-facing role in a busy, full-service animal hospital. Our ideal candidate thrives in a fast-paced setting, loves animals and people, and is ready to take initiative in helping our patients and their families feel supported and seen.

What our Receptionists Do:

You'll be the first point of contact for clients - on the phone, at the front desk, and when they pick up or drop off their pets. Your daily tasks include:

Client Care & Communication

• Greet every client with a positive, professional attitude
• Manage phone calls, voicemails, and emails promptly and with empathy
• Comfort clients who are anxious or upset (both human and pet)
• Communicate clearly between clients and the medical team

Administrative Duties

• Schedule appointments and boarding
• Maintain accurate patient and client records in our software (Avimark experience is a plus, but not required)
• Check clients in/out and manage financial transactions (cash, card, CareCredit, etc.)
• Ensure all charges and medical notes are entered accurately

Operational Support

• Restock front desk supplies, organize the reception area, and assist with filing
• Prepare prescription refills and give basic medication instructions
• Collect samples and ensure they're labeled accurately for the tech team
• Support end-of-day duties like balancing the drawer, printing reports, and preparing for the next day

Who We're Looking For:

• Customer service experience (at least 1 year) is required
• Ability to pass a drug test, background check, & reference check is required.
• Comfortable with computers, multitasking, and fast-paced environments
• Excellent communication and active listening skills
• Emotionally resilient & able to navigate tough conversations with grace
• Detail-oriented and comfortable with handling financial transactions
• A true team player & willing to jump in and help wherever needed

The Realities of the Role:

We want to be upfront; this is not a sit-down desk job.

• Our lobby can be noisy, busy, and full of excited (or nervous) pets.
• You'll be on your feet throughout the day, moving between the desk, pharmacy, lobby, and treatment areas.
• You'll interact with a wide range of clients: military families, multi-pet households, first-time pet parents, and owners going through tough goodbyes.
• Some days are calm and steady. Others are wall-to-wall from open to close. Our team is great at having each other's backs.

Schedule:

• Full-time
• Typical start time: 6:45 AM
• Typical end time: 6:00 PM
• Rotating weekends are required
• Closed major holidays

What We Offer:

• Health, dental, and vision insurance
• Paid time off (PTO)
• Retirement plan
• Consistent scheduling
• A supportive team that values humor, kindness, and clear communication

Ready to be part of a team that makes a difference every single day? We'd love to meet someone who is not only reliable and organized, but also genuinely enjoys helping both pets and their people.

Job Type: Full-time

Pay: From $11.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Receptionist: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Location:

• Lawton, OK Preferred)

Ability to Commute:

• Lawton, OK Preferred)

Work Location: In person