Front Desk Associate

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries promptly and courteously
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues in a timely manner
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

Experience:
- Previous experience in hospitality management or front desk operations preferred
- Familiarity with phone systems and phone etiquette
- Knowledge of front desk procedures and hotel operations
- Bilingual/multilingual skills are a plus

Skills:
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
- Proficient in using computer systems for check-ins, reservations, and guest inquiries

As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay is enjoyable. You will play a crucial role in creating a positive impression of our hotel.

We offer competitive pay, opportunities for career growth within the hospitality industry, and a supportive work environment. If you have a passion for hospitality, excellent communication skills, and enjoy working in a fast-paced environment, we would love to hear from you.

Please note that this position may require working evening shifts, weekends, and holidays as needed to ensure 24/7 front desk coverage.

To apply, please submit your resume highlighting your relevant experience in the hospitality industry. We look forward to reviewing your application

Job Types: Full-time, Part-time

Pay: From $11.00 per hour

Expected hours: 32 per week

Benefits:

• Employee discount

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person