IT Support Analyst IV

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$58,760 - $88,400 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Technology Solutions

Job Description:

Department Overview:

The IT Operations Analyst IV provides a broad range of operational service / support which may include environment management, maintenance, monitoring, performance and incident management and/or production support activities to enable technology for own area of specialization.

Depth & Scope:

• Performs work on all aspects of the application/system support
• Provides effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; performs controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
• Acts as a reference for team members or clients
• Applications/systems are moderate to highly complex and performed under minimal management supervision
• Ensures timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicates project status and provides timely escalation of issues to ensure project objectives are met
• Actively involved in resolving client applications issues
• Supports the installation, configuration, upgrade of business applications/systems in co-ordination with appropriate stakeholders.
• Develops, installs and monitors scripts using appropriate tools to address gaps in the application/system, to simplify and enhance the application/system environment
• Performs problem determination including data gathering and analysis
  Ensures post incident/secondary documentation is accurate and complete

Education & Experience:

• Associates degree (with Technical Certification) or work experience equivalent to Bachelor's degree
• 3+years' experience
• A+, Microsoft, Cisco, TQM, ITIL Certification preferred

Preferred Qualifications:

• 3+ years of relevant experience. Continuously enhancing knowledge/expertise in business services, applications, infrastructure, analytical tools and techniques that can contribute to effective-solution development/delivery.
• Keep current with industry and/or business trends
• Comfort level working with vendors.
• Readiness to support installation, configuration, upgrade of business applications/systems in co-ordination with appropriate stakeholders, if required.
• Ability to work on low to moderately complex tasks under management guidance and supervision.
• 3+ years of experience managing production incidents to ensure they are resolved in a timely manner.
• 3+ years of experience in Cloud technologies, UNIX, Linux, and Windows experience
• 3+ years of experience with ServiceNow
• 3+ years of experience utilizing tools such as Splunk, DataDog and DynaTrace to investigate issues

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest