IT-Technician

Stefanini NV

Brussels, Brussels-Capital Region, Belgium

Brussels, Brussels-Capital Region, Belgium

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Über

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place. Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service. This will be a diverse and challenging position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve. Job Responsibilities Provide support that consistently meets or exceeds Customer expectations Identify, analyse, and repair product failures. Order and replace parts as needed Support and maintain user account information including rights, security and systems groups Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary Provide troubleshooting and problem resolution support for all network devices Coordinate with third-party vendors to resolve hardware and software problems, as required Receive and resolve hardware or software related issues from Tiers 2 and 3 when break-fix is necessary to solve an issue at location/onsite Interface with hardware and software vendors for planning and problem resolution Interface with manufacturers and third-party vendors for technical assistance Execute the installation of PCs, peripherals and LAN-based equipment Assist with setting up security, file access and other administrative procedures associated with moves Move workstations, peripherals and telecommunications equipment, as required Order, receive and provide all required equipment, materials and third party vendor services to implement IMAC's Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's Test completed IMAC's and verify acceptance by end user Document changes to inventory use and configuration AV and Conference support with software such as Webex, Skype for Business, Zoom etc. At least 5 years' experience in onsite support. An equivalent combination of education and related experience may also serve to meet these minimum requirements ITIL V3 Foundation Certification (recommended) Microsoft Operating System / Office Certification(s) will be an asset Advanced MS Office 365 skills Scripting, coding skill will be considered an advantage Able to solve simple hardware issues iOS, Android advanced user, Basic Networking skills Knowledge of Active Directory, permissions Team Player and Analytical Thinking Open and positive personality and ability to manage stress effectively Customer oriented (Service awareness) with good interpersonal and communication skills Able to adapt in a fast evolving technology environment and ability to learn Able to assume day to day responsibilities generating specific deliverables Relationship-builder, at ease with people and capable of quickly building trust Language skills: Proficiency in local language and a good level of English. The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and r... Network Devices, Workstations, Physical inventory, Delivery, Problem Management, Support Network, Escalation Point, External Suppliers, Planning, Incident, Onsite Support, IOS : IOS software, Proactivity, Coordination, Peripheral, Fast Pace, Party Vendors, Software Issue, Skype for Business, Offering Support, Ambition, Stress tolerance, Equipment Setup, Networking, Repairing, User Account, MS Office Suite, Failure Analysis, Android Development, Installation, Customer Service, Problem Management, Conference Support, Practicality, Communication, iMac, Asset, Support Requests, Security service, Acting, Building Trust, Permissions, Technology, Hardware, Hardware Issues, Language Skills, Customer Oriented, VOS, Telephone Skills, Tier 2, Software Support, Cables, WebEx, Active Directory, Software Vendor, AV, Configuration, Service, Account Information, Education, ITIL Process Originele vacature is te vinden op StepStone.be – Maak nu een Jobagent aan op StepStone en vind je droombaan! https://bit.ly/2jPYsZC Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be! Original job ad is published on StepStone.be - Set up a Jobagent at StepStone now and find your dream job! https://bit.ly/2jPYsZC For similar jobs, information on employers and career tips visit StepStone.be! La version originale de cette offre d'emploi est disponible sur stepstone.be – Créez maintenant votre Job Agent sur StepStone et trouvez le job de vos rêves ! https://bit.ly/2jPYsZC Trouvez des jobs similaires, des informations sur les employeurs qui recrutent et des conseils de carrière sur stepstone.be!

Brussels, Brussels-Capital Region, Belgium

Sprachkenntnisse

English

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