Store Manager

Overview

As the Store Manager for Topologie in LA, you will manage both Century City Mall as well as our Larchmont Store. You will lead all aspects of store operations, team leadership, and customer experience. You will set the standard for service excellence and act as a key brand ambassador, driving business performance while cultivating a culture of co-creation, collaboration, and community.

We are seeking a leader who thrives in a dynamic environment, brings a hands-on approach to people management, and embraces both retail execution and brand building.

Key Responsibilities

Leadership & Team Management:

• Lead, coach, and develop a high-performing team, creating a culture of accountability, collaboration, and service.
• Recruit, onboard, and train new team members to support store growth and uphold brand standards.
• Lead by example on the floor, acting as a mentor in both customer service and operational excellence.
• Conduct regular performance check-ins, coaching sessions, and ensure consistent feedback loops.
• Ensure consistent communication with the North America leadership team.

Customer Experience:

• Champion Topologie's co-creation concept, ensuring staff are trained to deliver a unique customization experience.
• Manage and work with local CRM tools, being accountable for all in-store CRM activity and clienteling.
• Develop local community relationships and partnerships to drive store traffic and enhance brand presence.
• Handle customer issues with professionalism, empathy, and a solutions-oriented mindset.

Sales & Performance:

• Drive sales performance and deliver on KPIs through daily leadership and business insight.
• Analyze store performance and proactively implement strategies to grow sales, conversion, and customer retention.
• Implement local sales strategies and clienteling initiatives to build customer loyalty and repeat business.
• Support marketing initiatives, including in-store events and promotions, in collaboration with the North America team.

Operations:

• Ensure operational excellence, including inventory management, visual merchandising, and adherence to brand guidelines.
• Oversee compliance with all company policies and procedures.
• Ensure compliance with all CA labor laws, health & safety regulations, and company operational standards.
• Collaborate with the HQ team on reporting, stock management, and retail KPIs.
• Participate in scheduled global leadership calls at least every other week, to align with Hong Kong

Required Experience & Skills:

• 3+ years of store management experience in premium or lifestyle retail.
• Proven track record in team leadership, driving sales, and delivering outstanding customer service.
• Strong communication skills and ability to build rapport with diverse teams and customers.
• Passionate about customer experience, brand storytelling, and community engagement.
• Comfortable working in a start-up environment and flexible with evolving responsibilities.
• Ability to occasionally lift and move up to 30 lbs as part of daily store operations.

Compensation & Benefits:

• Base Salary: $70,000 – $80,000 annually, plus bonus potential.
• Employee product allowance and discount
• Health Benefits