Specialist IT Onsite Support

At North Sky Communications, LLC., as a IT On-site Support Specialist, you will work in a collaborative environment, managing IT inventory, supporting end users, and maintaining our technology infrastructure.

We are seeking a motivated Entry Level IT Support Specialist to join our growing technology team. This position offers an excellent opportunity for someone looking to launch their career in information technology while providing hands-on support to our organization. This position is on-site and Monday through Friday standard business hours.

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more

Inventory Management

• Maintain accurate records of all IT equipment including computers, mobile devices, software licenses, and peripherals
• Track asset life-cycle from procurement through disposal
• Coordinate equipment deployments and returns
• Generate inventory reports and maintain documentation

Desktop Support & Troubleshooting

• Provide technical support for Windows and iOS environments
• Diagnose and resolve hardware and software issues
• Install, configure, and update applications and operating systems
• Support printer setup, driver installation, and connectivity issues
• Document support tickets and maintain resolution records

iOS Device Support

• Configure and troubleshoot iPhone and iPad devices for business use
• Assist with mobile device management (MDM) enrollment
• Support iOS app installation and configuration
• Provide training and guidance on iOS productivity applications
• Coordinate with mobile carriers for device activations and plan changes

• To be 18 years of age or older
• Authorization to work in the United States for this company
• 1-2 years of hands-on desktop troubleshooting experience
• Demonstrated experience with Windows and iOS operating systems
• Previous experience in a customer service or technical support role

Technical Skills:

• Advanced Microsoft Excel proficiency including:
• Complex formulas and functions (VLOOKUP, INDEX/MATCH, SUMIFS)
• Pivot tables and data analysis
• Macro creation and automation
• Data visualization and charting
• Strong knowledge of iOS devices and ecosystem
• Basic understanding of network protocols (TCP/IP, DNS, DHCP)
• Familiarity with Active Directory and user