Customer Service Representative

Are you a people-loving problem solver with a knack for staying organized and upbeat? Polycase is on the lookout for an enthusiastic Customer Service Representative (CSR) to be the friendly voice and trusted guide for our customers.

As a CSR, you'll be the go-to expert helping customers with product and service questions, offering solutions with confidence, and handling challenges with accuracy and efficiency. If you're tech-savvy, communicate like a pro, juggle tasks with ease, and bring a positive attitude to the table, you're exactly who we want to meet Bonus points if you have a manufacturing background.

At Polycase, CSR's are the frontline of the company, who shape customer experiences and directly influence our success.

Who Are We?
Polycase is a global e-commerce company designing and manufacturing our own line of electronic enclosures. Since 1951, we've stood out with cutting-edge technology, innovative engineering, standout design, and world-class customer service. Our culture is energetic, collaborative, and refreshingly informal because great work happens when people feel comfortable and inspired.

Please note: This is a fully on-site position. Remote and hybrid options are not available.

Ready to make an impact with a company that values your energy and ideas? Let's talk

Specific responsibilities include:

• Processing incoming orders
• Opening and maintaining customer accounts
• Responding promptly to customer inquiries, problems, and product related questions
• Resolving related quote, order, and invoice issues
• Assisting customers to identify the right products/solutions by quickly acquiring product information
• Navigate between web-based systems
• Managing customer communication through various channels: phone, email and web chat
• Communicating and coordinating with colleagues across various teams
• Ensuring customer satisfaction and provide professional customer support

Polycase offers a casual work environment in a new office space with many benefits, including health insurance, dental insurance, vision insurance, disability, life insurance, 401k with company match, paid holidays, and paid vacations.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have any experience in manufacturing?
• How many years of direct customer selling experience from a phone perspective?
• Do you have any cross-area competencies such as shipping, inventory, production control, accounting, purchasing, or engineering?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person