Housekeeping Supervisor

Situated in Downtown's 2nd Street District, Austin Proper Hotel and Residences offers an artful immersion in lifestyle and wellbeing. With an emphasis on collaboration, Austin Proper features both inspired interiors by acclaimed designer Kelly Wearstler and is guided by the culinary creativity of Austin tastemaker MML Hospitality. Essentials include 238 rooms and suites; 99 branded residences; four unique settings for dining and drink; a focus on wellness with a dedicated spa and fitness center; and a variety of atmospheric event spaces. And it wouldn't be Proper without a 5th floor pool deck offering small-batch tequilas and sunset views.

Job Summary: 

As a Housekeeping Supervisor, you will be responsible for overseeing the daily operations of the housekeeping department to ensure cleanliness, organization, and maintenance of guest rooms and public areas. You will supervise and train housekeeping staff, monitor performance, and ensure the highest standards of cleanliness are maintained throughout the hotel. Your role is essential in ensuring a positive guest experience by maintaining a clean, comfortable, and welcoming environment while adhering to health and safety standards.

Essential Job Duties and Responsibilities 

• Team Supervision & Leadership:
  1. Supervise and lead a team of housekeepers, ensuring that all cleaning duties are completed to the hotel's standards.
  2. Assign daily tasks to housekeeping staff, ensuring appropriate coverage for all areas of the hotel, including guest rooms, public spaces, and back-of-house areas.
  3. Train and mentor new housekeeping staff, ensuring they understand hotel policies, cleaning standards, and safety procedures.
  4. Conduct regular inspections of rooms, public areas, and back-of-house areas to ensure cleanliness and organization are up to standard.
• Cleaning Standards & Quality Control: 
  1. Monitor and inspect the cleanliness of guest rooms, bathrooms, public spaces, and other hotel areas, ensuring they meet the hotel's high standards.
  2. Ensure rooms are cleaned and maintained according to guest preferences, hotel policies, and quality standards.
  3. Oversee the proper use of cleaning equipment and products, ensuring they are used safely and effectively by housekeeping staff.
  4. Address any cleanliness issues promptly, and ensure that corrective actions are taken to prevent future occurrences.
  5. Maintain inventory levels of cleaning supplies and coordinate with the purchasing department to reorder items when necessary.
• Guest Experience & Satisfaction:
  1. Ensure that guest rooms are prepared promptly, paying special attention to guest requests and preferences (e.g., extra pillows, special accommodations).
  2. Respond to guest complaints or concerns related to housekeeping services, ensuring quick resolution and guest satisfaction.
  3. Ensure that lost and found items are properly documented, stored, and returned to guests as requested.
  4. Work closely with the front desk and guest services teams to ensure rooms are ready for early check-ins, late check-outs, or special requests.
• Health & Safety Compliance:
  1. Ensure compliance with health, safety, and sanitation standards in all housekeeping operations, including proper cleaning, disinfecting, and storage of cleaning supplies.
  2. Monitor the safety of housekeeping staff by ensuring proper training on handling cleaning chemicals and equipment.
  3. Conduct safety audits and report any hazards or safety violations to management, taking corrective actions as needed.
  4. Maintain awareness of the hotel's emergency procedures and ensure that housekeeping staff are properly trained and prepared for emergencies.
• Administrative & Reporting Tasks:
  1. Track and report daily housekeeping activities, including room status, cleaning progress, and any special requests or issues.
  2. Assist in managing the department's budget, including monitoring inventory levels and controlling costs related to cleaning supplies and equipment.
  3. Maintain accurate records of staff attendance, vacation requests, and any incidents or accidents.
  4. Prepare and submit reports to management, including cleanliness audits, team performance, and guest feedback.

Education and/or Experience 

• High School Diploma or equivalent required.
• Previous experience in housekeeping or a supervisory role in the hospitality industry is preferred.
• Knowledge of housekeeping procedures, safety standards, and cleaning techniques.
• Experience with hotel property management systems (e.g., InforHMS, Opera) is a plus.

Skills/Specialized Knowledge

• Excellent communication skills, both verbal and written, with the ability to interact effectively with staff, management, and guests.
• Strong leadership and supervisory skills, with the ability to motivate and manage a team.
• Exceptional attention to detail and organizational skills to ensure the highest cleaning standards.
• Ability to handle multiple tasks and manage time effectively in a fast-paced environment.
• Knowledge of health and safety regulations and the proper handling of cleaning chemicals and equipment.

Physical Demands

• Ability to sit or stand for extended periods of time.
• Ability to lift or move up to 50 pounds (e.g., cleaning supplies, linens, or equipment).
• Frequent use of hands, fingers, and wrists for operating cleaning equipment, preparing rooms, and handling cleaning materials.
• Ability to work in varying environmental conditions, including changing between indoor and outdoor settings depending on tasks.

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.