Senior Property Manager

Role: Senior Property Manager

Company: Accessible Housing WI (AHWI)

Location: Madison, WI

Purpose

Run the day-to-day housing / property management operations for AHWI under the direction of the Director of Housing.Make sure homes (Adult Family Homes and conventional rentals) are well-run, residents are treated with clarity and respect, and established systems are followed consistently as the portfolio grows.

1. Tenant / Resident Management

Leasing & Onboarding

• Manage the tenant lifecycle in your portfolio: inquiries, showings, applications, leasing, move-ins, renewals, and move-outs.

• Use and maintain standard move-in / move-out checklists, forms, and communication templates.

• Verify utilities and required tenant insurance before keys or access codes are released.

Resident Relations & Communication

• Serve as primary point of contact for resident communication: calls, emails, portal requests, and basic notices.

• Meet response-time expectations set by the Director of Housing; escalate complex or sensitive issues when needed.

• Help residents use the portal or other tools to pay rent and submit maintenance requests.

Payments, Delinquencies & Compliance

• Monitor rent collection and late balances for assigned properties; send reminders and support repayment plans within policy.

• Apply late fees and other charges accurately; ensure notices and documentation follow company standards.

• Keep resident records (leases, notices, insurance, key compliance documents) organized and complete.

2. Property / Physical Asset Management

Property Readiness & Unit Turns

• Inspect units at move-out and document condition.

• Coordinate unit turns with maintenance and vendors: cleaning, repairs, and final sign-off before new move-ins.

• Maintain standards for cleanliness, safety, and basic presentation.

Maintenance & Vendors

• Run the maintenance request process for your properties: intake, triage, work orders, scheduling, and confirmation of completion.

• Work with the maintenance team and approved vendors; ensure work is coded to the right property and, when appropriate, to tenant charge-backs.

• Flag recurring issues or vendor problems to the Director of Housing.

3. Internal Business, Systems & Team Support

Systems & Tools

• Use the property management system (leases, templates, work orders, notes) as designed; keep data accurate and current.

• Follow standard processes for leasing, maintenance, utilities, and reporting; suggest improvements based on daily experience.

• Help keep property information (access codes, lockboxes, notes) updated and easy for the team to find.

Team & Culture

• Support a calm, clear, resident-centered culture in all interactions.

• Help train new housing staff on day-to-day processes and tools as directed by the Director of Housing.

• Participate in regular check-ins and follow through on agreed actions.

Reporting & Coordination

• Provide basic updates on occupancy, collections, unit turns, and maintenance activity for your portfolio.

• Coordinate with the Director of Housing and internal teams (maintenance, operations, accounting) to resolve issues.

• Flag legal, financial, or reputational concerns early so they can be addressed at the right level.

Ideal Candidate

• 2+ years of residential property management experience (multifamily, SFR, or similar).

• Strong on follow-through and organization; able to manage many small details without dropping balls.

• Comfortable with resident-facing work, including difficult conversations about payments and compliance.

• Experience with supportive / accessible / aging-in-place housing is a plus; Madison / Dane County familiarity is a plus.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Work Location: In person