Process Improvement and Lessons Learned Coordinator

Position Title: Process Improvement and Lessons Learned Coordinator
Location: Charleston, SC
Minimum Security Clearance: Ability to obtain a Secret clearance
eCRAFT: MANP2
Education: Bachelor's preferred
Years of Experience: 3

Position Description
The Process Improvement and Lessons Learned Coordinator plays a critical role in enhancing operational efficiency, effectiveness, and continuous improvement across cybersecurity and mission support programs. This position leads process improvement initiatives, captures and institutionalizes lessons learned, and supports audit readiness efforts across multiple projects and functional areas. Working closely with cross-functional teams, the coordinator identifies best practices, improves workflows, and promotes a culture of learning and accountability while ensuring compliance with applicable cybersecurity standards, policies, and regulatory requirements. This role requires a high degree of self-motivation, organization, and the ability to operate independently in a dynamic environment.

Duties and Responsibilities

• Lead process improvement initiatives using Lean, Scaled Agile Framework (SAFe), and other relevant methodologies to streamline workflows and enhance operational effectiveness
• Conduct process assessments, analyze performance data, and identify opportunities to improve efficiency and resource utilization
• Develop and implement process improvement plans, including defining objectives, milestones, metrics, and success criteria
• Establish, maintain, and manage a comprehensive lessons learned program to capture insights, experiences, and best practices from projects and operations
• Facilitate lessons learned sessions with project teams and stakeholders; document findings and ensure knowledge is effectively shared
• Analyze lessons learned data to identify recurring issues, trends, and opportunities for organizational improvement
• Support cybersecurity audit readiness by implementing and maintaining controls, processes, and procedures aligned with applicable standards and regulations
• Collaborate with cybersecurity and compliance stakeholders to identify, assess, and remediate gaps, vulnerabilities, and risks
• Support audit preparation activities, including evidence collection, assessments, and coordinated responses to audit findings
• Develop and deliver training programs on process improvement methodologies, audit readiness, and updated workflows
• Facilitate knowledge-sharing sessions to promote cross-functional collaboration and