Customer Service Representative

About The Company
Concentrix is a global leader in customer experience outsourcing, dedicated to helping the world's most innovative companies deliver exceptional service and build lasting customer relationships. Recognized consistently as one of the World's Best Workplaces, Concentrix prides itself on fostering an inclusive, people-first culture that values diversity, innovation, and continuous growth. With a presence in over 40 countries and a diverse team of over 440,000 employees, the company leverages advanced technology and a customer-centric approach to drive success for its clients and employees alike. Concentrix's commitment to excellence, employee development, and community engagement makes it a preferred employer for those seeking meaningful career opportunities in a dynamic environment.

About The Role
We are seeking a dedicated Seasonal Customer Service Representative to join our remote team, providing support specifically related to tax services. This role offers a unique opportunity to work from the comfort of your home while contributing to a reputable organization that values your skills and dedication. As a Customer Service Rep - Tax (Seasonal), you will be the frontline representative assisting customers with inquiries, technical issues, and product information, ensuring they receive an outstanding experience.

This position is ideal for individuals who are eager to develop their customer service skills, gain industry-specific knowledge, and explore career growth within a supportive and innovative environment. The role is seasonal, offering flexibility and the chance to be part of a global team committed to excellence and continuous improvement.

Qualifications

• Minimum 1 year of customer service experience
• High school diploma or GED equivalent
• Open availability during the seasonal period
• Proficiency in fast-paced multi-tasking environments
• Strong computer navigation skills and PC knowledge
• Ability to work in a quiet, distraction-free environment at home
• Eagerness to learn new technologies and adapt quickly
• Desktop or laptop computer (Windows 10+), with at least 8GB RAM and an Intel i5/AMD Ryzen 5 processor or higher
• Reliable high-speed internet (DSL, Cable, or Fiber) with minimum speeds of 10 Mbps download and 3 Mbps upload; wired connection preferred
• Smartphone for work-related communication
• Reside within the United States with a valid U.S. address

Responsibilities

• Provide inbound customer support following established call flow guides
• Assist customers in resolving basic technical issues related to tax services
• Track, document, and retrieve customer information efficiently within databases
• Offer additional products or services to enhance customer experience and meet their needs
• Deliver professional, friendly, and expert customer service with a positive attitude
• Maintain detailed records of customer interactions and resolutions
• Stay updated on product and service knowledge through ongoing training
• Adhere to company policies, procedures, and quality standards
• Collaborate with team members to achieve collective goals and improve service delivery

Benefits

• Competitive hourly pay starting at $15/hr, commensurate with experience and location
• Benefits include medical, dental, and vision insurance options
• Participation in the 401(k) retirement savings plan
• Paid time off and holidays to support work-life balance
• Paid training sessions to ensure you are well-prepared for your role
• Performance-based incentives and bonuses
• Access to DailyPay for early wage access
• Lucrative employee referral bonus programs
• Opportunities for career advancement, with approximately 80% of managers promoted from within
• Participation in employee resource groups and networking communities
• Health and wellness programs to support physical and mental well-being
• Mentorship programs to foster professional growth
• Work-from-home flexibility providing convenience and comfort
• Engagement in diversity, equity, and inclusion initiatives and community support activities
• Celebrations for company events and awareness days to promote a positive culture

Equal Opportunity

Concentrix is an equal opportunity and affirmative action employer. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected class.