Patient Services Representative, OBGYN

Inspire health. Serve with compassion. Be the difference.

Job Summary

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose:  Inspire health.  Serve with compassion.  Be the difference.

• Responsible for complete and accurate patient registration, pre-certification, charge capture and accurately coding diagnoses given by physicians.  Responsible for posting all payments and balancing with the computer reports at day end.  Requires a high level of public contact and excellent interpersonal skills.  Arranges for patient pre-payments and enforces financial agreements prior to providing service.  Gathers charge information, codes, enters into database, completes billing process, distributes billing information.  Files insurance claims and assists patients in completing insurance forms.  Processes unpaid accounts by contacting patients and third-party payers.

• Liaison between patient and medical support staff. Greets patients and visitors in a prompt, courteous, and helpful manner. Checks in patients, verifies and updates necessary insurance information in the patient accounting system. Obtains signatures on all forms and documents as required. Assists patients with ambulatory difficulties. Maintains appointment book and follows office scheduling policies. Provides front office phone support as needed and outlined through cross training program. Screens visitors and responds to routine requests for information. Responsible for gathering, accurately coding and posting outpatient charges. Processes vouchers and private payments, to include updating registration screens based on information on checks. Research address verification as needed. Helps to process mail return statements and outgoing statements. Acquires billing information for all doctors for all patients seen in practice. Performs cashiering functions including monitoring and balancing cash drawer daily. Prepares daily cash deposits. Receives payments from patients and issues receipts. Codes and posts payments and maintains required records, reports and files. Works with patients in securing prepayment sources or financial agreements prior to providing service. Participates with other staff to achieve