Level 2 IT Support Technician

CyberSphere Solutions is seeking a reliable and technically strong Level 2 IT Support Technician to work full-time at a dedicated client site. This role is ideal for a hands-on technician who is comfortable serving as the primary on-site IT presence while collaborating with our remote engineering and escalation teams.

The technician will be responsible for day-to-day IT support, proactive issue resolution, and maintaining a stable, secure technology environment for end users.

Key ResponsibilitiesEnd-User Support

• Provide on-site Level 2 support for desktops, laptops, printers, and peripherals
• Troubleshoot Windows and macOS issues (hardware and software)
• Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Resolve user issues related to email, login, permissions, and connectivity
• Serve as the primary point of contact for on-site IT requests

Systems & Network Support

• Troubleshoot network connectivity issues (wired and wireless)
• Assist with switch, firewall, and access point troubleshooting in coordination with senior engineers
• Perform basic network diagnostics (VLANs, IP addressing, DHCP, DNS)
• Support printers, scanners, and VoIP devices

Device & Asset Management

• Image, deploy, and configure new workstations
• Manage user onboarding and offboarding
• Track and maintain IT inventory and documentation
• Ensure devices are compliant with security and patching standards

Security & Best Practices

• Follow cybersecurity best practices and policies
• Assist with endpoint protection, MFA enforcement, and security awareness
• Escalate security incidents promptly to CyberSphere's security team

Communication & Documentation

• Document issues, resolutions, and procedures clearly
• Communicate effectively with both end users and internal teams
• Escalate complex issues appropriately while maintaining ownership

Required Qualifications

• 3+ years of hands-on IT support experience
• Strong knowledge of Windows environments and basic networking
• Experience supporting Microsoft 365
• Excellent troubleshooting and customer service skills
• Ability to work independently at a client site
• Professional, dependable, and well-organized

Preferred Qualifications

• CompTIA A+, Network+, or Security+
• Experience with RMM or ticketing systems
• Exposure to firewalls, managed switches, and wireless infrastructure
• Prior experience in an on-site or embedded IT role

What We Offer

• Stable, full-time on-site position
• Competitive compensation based on experience
• Paid time off and holidays
• Opportunity to grow within CyberSphere Solutions
• Support from a knowledgeable engineering and leadership team

About CyberSphere Solutions

CyberSphere Solutions provides managed IT services, network management, and cybersecurity solutions to businesses, schools, and organizations across Florida. We focus on delivering reliable, secure, and responsive technology support while building long-term partnerships with our clients.

Pay: From $60,000.00 per year

Benefits:

• Paid time off
• Parental leave
• Professional development assistance

Work Location: In person