Dispatcher Coordinator

Position Overview

The dispatcher plays a vital role in coordinating and managing the transportation of steel products between warehouses and customers. This position ensures that loads are scheduled efficiently, dispatched accurately, and delivered on time. The dispatcher serves as the communication hub between the sales team and carriers.

Key Responsibilities

• Assign loads for the transportation of materials, ensuring timely delivery.
• Communicate daily with trucking companies and drivers to confirm load details, pickup times, and delivery times.
• Monitor in-transit shipments to address any issues or delays promptly.
• Work closely with the sales group to understand customer requirements, delivery schedules, and provide timely updates on shipment status to ensure customer expectations are met.
• Serve as the primary contact for customers regarding shipment scheduling, deliver status, and issue resolution.
• Have the ability to maintain professionalism and build strong relationships through clear and proactive communication.
• Identify and resolve transportation delays, carrier issues, or customer concerns in real time to minimize service disruptions.

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree in logistics, supply chain, or business preferred.
• Experience in freight dispatching or logistics coordination preferred.
• Experience with TMS systems, load boards, and Microsoft Office Suite preferred.
• Strong communication, organizational, problem-solving, and multitasking skills.

Key Competencies

• Clear written and verbal communication skills.
• Strong organization and time management; able to prioritize in a fast‑paced, deadline‑driven environment.
• High attention to detail and accurate recordkeeping/data entry.
• Effective problem‑solving and sound decision‑making under pressure.
• Collaborative, customer‑service orientation; builds positive relationships

Pay: From $45,000.00 per year

Work Location: In person