Über
1 weekend day. (Shifts between 8am - 11pm EST) Employee schedules are determined based on business need./liliOverview of Training Class schedules: M-F for 3 weeks, daily 8-hour class (times may vary between 8am-8pm, EST) *ALL schedules are assigned when position is offered and will not be altered within the first 90 days (about 3 months) unless company business needs require a change in different hours or days./li/ulpDuties/Responsibilities:/pulliEngage with inbound callers to understand their needs and recommend the right safety device solution./liliGuide each customer through the enrollment and installation process with confidence and empathy./liliFollow up with interested customers to finalize appointments and increase close rates./liliMaintain accurate records of calls, follow-ups, and outcomes using our CRM tools./liliMeet and exceed key performance metrics that reward quality conversations, conversion rates, and professionalism./liliCreate a positive customer experience that builds trust and drives repeat business./liliExplain benefits of brand to customers to ensure client enrollment, help customers stay in compliance with state requirements./liliOther duties as assigned./li/ulpSkills/Abilities:/pulliDemonstrate successful telephone sales techniques specifically with building rapport, overcoming objections, matching features, and benefits to client needs, and acting on buying signals./liliExcellent oral/written communication and interpersonal skills, including active and empathetic listening./liliAbility to work efficiently and effectively in a multi-task high call volume environment./liliSelf-starter driven by goal-oriented results./liliKnowledge and practice with metrics-based accountability./liliEager to learn and open to professional development./liliProficient in Microsoft Office: Word, Teams, Outlook, Excel./liliMust have ability to incorporate developmental feedback from management./liliMust have the ability to quickly adapt to change./liliBilingual is a plus./li/ulpEducation and Experience:/pulliHigh School Diploma or GED Minimum 1 year(s) experience in Sales or Collections./liliMinimum 1 year CC experience (prefer in a sales role)/li/ulpWork From Home Requirements:/pulliEmployee is required to provide equipment that meets company specifications (computer, headset, and internet)./liliEmployees must be available to provide personal computer
headset to work from home (that meets company required specs)./liliWindows 11, Intel Processor i5-4440 2.1ghz, Memory 16gb Ram, Hard Drive 50GB Free Space, Web Browser - Microsoft Edge or Google Chrome/liliMacOS 14.0 Sonoma, Apple Processor M3, Memory 16gb, Hard Drive 50GB Free Space, Web Browser - Google Chrome/liliChrome Book CANNOT be used/liliWorking on a computer camera during training, meetings, etc./liliWired internet connection encouraged at a regular internet speed (example-DSL or Cable Connection - No Dial Up)./liliAbility to work efficiently and effectively in an at home quiet, uninterrupted space in a multi-task high call volume environment./liliDual Monitor recommended./liliMust be self-disciplined to provide professional conversational experience for all customers and meet all requirements for working during scheduled hours/shifts./li/ulpPhysical Requirements (With or without reasonable accommodation): Sitting: Over 70% Fine Motor Movements: Over 70%/ppAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status./p/div
Sprachkenntnisse
- English
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