EMS Administrative Assistant

Administrative Assistant, Emergency Medical Technician

EMS (Emergency Medical Services Program) Corps

POSITION DESCRIPTION

Helpline Youth Counseling, Inc. (HYC), a nonprofit agency providing youth, family, behavioral health, and homeless services to at-risk, low-income children, youth, and adults throughout Southeast Los Angeles County since 1971.

Mission
The mission of Helpline Youth Counseling (HYC) is to help build individual, family, and community health, well-being, prosperity, and equity. HYC serves clients and community members with trauma-informed, strength-based, person-centered prevention, early intervention, education, and treatment services.

DUTIES AND RESPONSIBILITIES:
Under the direct supervision of the EMS Program Manager, within the Emergency Medical Service (EMS) program, the Administrative Assistant will:

• Provide clerical and administrative support to the EMS Program Manager and EMS team
• Maintain accurate records, files, and documentation to support program compliance and reporting.
• Support the coordination of meetings, training, and communication efforts to ensure program efficiency.
• Support Case Manager and the Clinician with administrative tasks, scheduling, and documentation.
• Coordinate student stipends, logistics for orientation and wraparound services.
• Maintain confidentiality and protected health information (PHI) by following all Federal, State, County, and City laws and regulations, including the Health Insurance Portability and Accountability Act (HIPPA).
• Effective communication verbally, through email, through texts, and phone calls
• Adhere to and promote HYC's mission and values. Acts as a role model to others exhibiting a high degree of professionalism and ability to work with diverse populations and respect cultural diversity.
• Capacity to be discreet and a demeanor to maintain confidentiality relating to client and personnel information.
• Adaptive and multi-tasking ability must easily transition from one task to the next.
• Ability to interact with employees of other departments in a professional and respectful manner.
• Great work ethic demonstrated by reliability, punctuality, professionalism, diligence, and strong follow-up skills.
• Must attend all necessary training courses and meetings.
• Other related duties as assigned.

REQUIREMENTS:

• Bachelor's degree in mental health and/or human services related field preferred.
• Minimum of two year of administrative assistant and/or office management experience.
• Experience in administrative coordination
• Superb planning and organizational skills with a proven track record for strategic planning and execution and attention to detail.
• Proficient in Microsoft program applications.
• Ability to succeed independently within a fast-paced, dynamic, and sometimes unpredictable work environment.  
• Ability to work a flexible schedule, including evenings and weekends.
• Ability to reasonably adjust, accept, and make changes to directives as they occur.
• U.S. Citizenship or permanent resident status.
• A valid California driver's license, current auto insurance, a good driving record, and must be cleared to drive for business purposes by our insurance broker.
• Ability to successfully pass a TB screening test and Live Scan fingerprinting.
• Ability to pass background check and criminal clearance. 

PREFERRED QUALIFICATIONS:

• Lived experience with trauma and/or system involvement that can utilize their own life experiences to support, engage, and motivate youth towards the identified goals can be acceptable.  
• Experience/Expertise in social media.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be provided, if requested, to enable individuals with disabilities to perform the essential functions.

HYC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER.  EMPLOYMENT CONSIDERATION IS MADE WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, GENDER IDENTITY, GENDER EXPRESSION, SEXUAL ORIENTATION, MARITAL STATUS, NATION ORIGIN, ANCESTRY, MILITARY OR VETERAN STATUS, INCLUDING PHYSICAL OR MENTAL DISABILITIES OR ANY OTHER LEGALLY PROTECTED STATUS.