Customer Service Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Online Retail (Used Books)

Why Consider This Job Opportunity

• Salary of $15.00 per hour
• Professional development and growth opportunities within the organization
• Flexible work-from-home options available after training
• Opportunity to work with a friendly and fun team
• Free books for employees
• Temporary full-time position with expected duration through January 2026

What To Expect (Job Responsibilities)

• Serve as the frontline representative of the employer's brand across various support channels including phone, chat, and email
• Provide product information, troubleshoot issues, recommend products and services, and resolve customer complaints
• Document customer interactions and maintain accurate records in the CRM system
• Follow up with customers to ensure their issues are resolved satisfactorily
• Educate customers on the use of the employer's website and books

What Is Required (Qualifications)

• Customer-centric attitude with excellent communication skills, both written and verbal
• 2+ years of call center experience
• 2+ years of online customer service chat experience
• Ability to multi-task, set priorities, and manage time effectively
• Strong ability to work in a goal-oriented, self-motivated team environment

How To Stand Out (Preferred Qualifications)

• Experience using current technologies and products common in customer service operations
• Ability to set up and troubleshoot equipment independently
• Working knowledge of Microsoft Office, Teams, and Outlook; proficiency in various CRM systems
• Active listening skills and critical thinking abilities
• Excellent attendance and reliability

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."