Retail Coordinator

Purpose & Objective
The Retail Coordinator will support the daily operations of our retail stores across the region, ensuring seamless coordination between the stores and headquarters. This role will be responsible for a wide range of administrative and operational duties that support store efficiency, compliance, and the overall customer client experience.

Retail Operations & Administration

• Process supply and stationery orders for all retail locations.
• Track and report store damages and liaise with relevant departments for resolution.
• Coordinate shipments to and from the corporate office, including samples, supplies, and visual merchandising materials.
• Compile and maintain key retail operations reports (e.g., shipments not booked in, negatives on hand, inventory discrepancies).
• Maintain and distribute up-to-date store documentation including store alarm codes, safe codes, and emergency contact lists.
• Oversee and update store email distribution lists to ensure effective internal communication.
• Support with store security systems and guard bookings. This includes, but is not limited to: theft report review, CCTV exports, ad-hoc guard bookings.

People & Onboarding Support

• Assist in preparing new starter documentation and onboarding packs for retail hires.
• Coordinate with HR to ensure smooth onboarding processes for store team members.
• Track and maintain retail staff records as required (e.g., start dates, documentation, access permissions).

Facilities & Maintenance Support

• Act as support for facilities and maintenance issues reported by stores.
• Liaise with internal stakeholders to coordinate repairs and ensure issues are resolved promptly.
• Maintain log of open/closed maintenance requests and support follow-ups.

Communication & Coordination

• Serve as a liaison between HQ departments and retail teams, ensuring timely communication of updates, policies, and procedures.
• Support the Retail Operations team with ad-hoc projects and initiatives to improve store operations and efficiency.

Knowledge, Skills, And Ability Requirements

• 2+ years of experience in an administrative or retail operations support role, ideally within the luxury or fashion industry.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with retail systems or inventory software is a plus.
• Ability to handle sensitive information with confidentiality and professionalism.
• A proactive, solutions-oriented mindset and ability to manage multiple priorities in a fast-paced environment.