Collections Supervisor

Coordinates and supervises activities of the department responsible for the collection and final resolution of receivables due to the organization. Improve cash collected, reducing days sales outstanding (DSO) and risk exposure in the regions/portfolio assigned.

Essential Duties and Responsibilities:

• Oversees the activities of the team that processes and collects past-due balances
• Assists with credit recommendations and credit control to other business units, such as Sales and Finance teams
• Promote and provide exceptional customer service
• Conduct data and process analysis
• Prepares collections reports for month/quarter end
• Provide support to the department and its team members
• Ensure collection strategies and policies are followed to reduce risk exposure and potential loss
• Engage in direct dialog with customer-level contacts to resolve collections issues
• Assist with the AR Closing of the assigned portfolio of accounts/regions
• Collaborate with management regarding the AR process and the status of each sub-ledger, specifically around key customer accounts
• Investigate and resolve highly sensitive collections or receivables problems
• Ensure all functions are performed efficiently and take corrective action to correct, if necessary
• Assist team members with the analysis of accounts and cash reconciliation.
• Propose resolutions to minimize potential bad debt write off.
• Identify opportunities to gain efficiencies through system and process improvement, seek opportunities to streamline processes further
• Understand and apply accounting principles
• Ability to effectively coach, give performance feedback and provide development opportunities within the department

Supervisor and Financial Responsibilities:

• Educate, coach, and mentor a team of Collections Representatives to ensure all applicable processes are followed effectively and efficiently in accordance with expected benchmarks.

Minimum Education and/or Experience:

• Bachelor's Degree, supplemented by a minimum of 2-3 years of credit and collections experience or an equivalent combination of education, training, and experience.
• Prior experience in B2B collections and global collections preferred

Additional knowledge and skills:

• Strong communication (written and verbal) skills.
• Proficiency in Microsoft Excel skills, including Pivot Tables, VLOOKUP, and advanced formula use
• Ability to meet goals and deadlines in a fast-paced, performance-driven environment.

An Equal Opportunity Employer, including Disability/Vets